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Document 2211835
Name ______________________________________Period _________________________________Date ___________________________
Communication Skills Every Employee Needs
Individually, complete the handout by listing and describing five communication skills every employee needs to resolve conflicting interests and
respond to client objections or complaints to the client’s satisfaction. Include the advantages of having good communication skills as an employee,
an employer and as a client.
Advantages
Communication Skills
As an employer
Nonverbal – Use correct grammar
and spelling on business
flyers/letters/signage/e-mails.
Using the standard grammar rules
will help you gain respect from your
clients and employees.
As an employee
Your understanding of the correct
rules of grammar will give you more
confidence in both written and oral
expression.
How to Effectively Communicate With Clients
Copyright © Texas Education Agency, 2015. All rights reserved.
As a client
The business or associate will have
creditability and seem more
legitimate.
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