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You are working in a nice hotel. Your family wants... room but do not have any money to pay for... You overcharge a customer staying at your hotel and

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You are working in a nice hotel. Your family wants... room but do not have any money to pay for... You overcharge a customer staying at your hotel and
What Would You Do? Scenarios
Hospitality Services
You are working in a nice hotel. Your family wants a
room but do not have any money to pay for one.
What Would You Do?
You overcharge a customer staying at your hotel and
the customer does not notice.
What Would You Do?
You forget to put the “wet floor sign” in the lobby and
have just mopped the floor. A customer slips and
falls.
What Would You Do?
You are having a bad day and a customer complains
to the manager about your attitude.
What Would You Do?
You are upset with the busperson at the restaurant
you work at. You feel he/she is too slow and is
causing you to lose money.
What Would You Do?
What Would You Do? Ethics in Hospitality Services
Copyright © Texas Education Agency, 2013. All rights reserved.
What Would You Do? Scenarios
Hospitality Services
You want to go to the beach with your friends and
call in sick at your job fifteen minutes before your
shift begins.
What Would You Do?
You are sweeping the grounds at the amusement
park where you work and find an expensive cell
phone left at one of the attractions.
What Would You Do?
You are working the ticket booth at a major sports
venue. Your friends want to see the game but don’t
have any money.
What Would You Do?
You volunteer at the local zoo and see an employee
abusing the animals.
What Would You Do?
You are traveling on a long bus trip to visit relatives.
You notice a young couple stealing a wallet from
another passenger.
What Would You Do?
What Would You Do? Ethics in Hospitality Services
Copyright © Texas Education Agency, 2013. All rights reserved.
What Would You Do? Scenarios
Hospitality Services
What Would You Do?
What Would You Do?
What Would You Do?
What Would You Do?
What Would You Do?
What Would You Do? Ethics in Hospitality Services
Copyright © Texas Education Agency, 2013. All rights reserved.
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