GBMER Customer Service and the Museum Educator
rship e b m me e d our e w fre p o p n o r e ed s ar We’v ssion e s l l —a dues GBMER Customer Service and the Museum Educator Danforth Art, 123 Union Ave., Framingham, MA Thursday, March 13, 1 - 4 p.m. Join colleagues for a discussion of how best practices in customer service outside of the museum field can be used to enhance the visitor experience when applied cross-departmentally. A panel including staff members from the Children’s Museum, the Institute of Contemporary Art, the Isabella Stewart Gardner Museum, and the MIT Museum will consider the unique relationship between museums’ Visitor Services and Education departments and explore the benefits and challenges of hybrid staff structures. Educators will leave with a newfound understanding of what a truly visitor-centered museum can look like and practical ideas to implement at their own institutions. Transportation and Parking: Limited free parking is available in the Danforth Art lot. Additional parking is available on adjacent streets and in the Library’s lot on Lexington Street. The Framingham Commuter Rail Station on the Worcester/Framingham MBTA line is less than a mile from Danforth Art. Visit www.danforthart.org for more detailed directions. Greater Boston Museum Educators’ Roundtable Guest Speaker: Sean Ahern General Manager Russell House Tavern Cambridge, MA Panelists: Colleen Donnelly Boston Children’s Museum Krista Dahl Kusuma Institute of Contemporary Art Patricia Lane MIT Museum Wanessa Tillman Isabella Stewart Gardner Museum For questions about this meeting or to RSVP, please contact Amy Briggs at [email protected] MARK YOUR CALENDARS Family Programming at the USS Constitution Museum Tuesday, April 8, 2014 10:00 a.m. - 1:00 p.m. Like us on Facebook for discussion and networking with your fellow GBMER colleagues!