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Institute of Certified Management Accountants of Sri Lanka Managerial Level

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Institute of Certified Management Accountants of Sri Lanka Managerial Level
Serial No………………
© Copyright Reserved
Institute of Certified Management Accountants of Sri Lanka
Managerial Level
November 2014 Examination
Examination Date :
Examination Time:
15th November 2014
1.30 p:m. - 4.30 p:m.
Number of Pages
:
Number of Questions:
02
06
Instructions to Candidates
1.
2.
3.
4.
Time allowed is three (3) hours.
Total: 100 Marks.
Answer all questions in Section A and any two (2) questions from Section B.
The answers should be in English Language.
Subject
Subject Code
Professional Communication
(PC / SK 4 - 305)
Section A
Answer all questions
Question No. 01 (20 Marks)
(a)
“The receiver of the message should provide some form of feedback to the sender to ensure that
his message has been successfully delivered” Do you agree? Write your views to conform it.
(10 Marks)
(b)
“Information Technology has brought about a revolutionary change in the Communication
systems in the world today”. Do you accept this view? Explain.
(10 Marks)
(Total 20 Marks)
Question No. 02 (20 Marks)
(a)
List five forms of visual communication and explain how visual communication can assist the
success of a business.
(10 Marks)
(b)
Compare and contrast the relative advantages and disadvantages of telephone and other various
methods used through the „internet‟ to make communication more effective.
(10 Marks)
(Total 20 Marks)
Question No. 03 (20 Marks)
(a)
A customer has complained that his bank statement indicates that an item he has purchased
using your credit card has been charged twice in the previous month. As the assistant
accountant in charge of these issues, telephone the customer to get further information. Write
this conversation.
(10 Marks)
(b)
Prepare a memo to be sent to the relevant bank officer to find the genuineness of the complaint
and make necessary adjustments to refund him early.
(10 Marks)
(Total 20 Marks)
End of Section A
Institute of Certified Management Accountants of Sri Lanka
Managerial Level – Professional Communication (PC / SK 4 - 305) – November 2014 Examination
1
Section B
Answer any two (2) questions
Question No. 04 (20 Marks)
(a)
As a management trainee of an institute which imports food items, you have been assigned to
check the expiry dates of all packed items and the suitability of other food items for human
consumption and report to the CEO within three days. Prepare this report. (10 Marks)
(b)
Two new recruits have joined your staff. They seemed to be unaware of the manner of using the
telephone correctly and economically. Using the information in the telephone directory, explain
to them all they need to know in a brief speech.
(10 Marks)
(Total 20 Marks)
Question No. 05 (20 Marks)
(a)
Which is the better lay out for an official letter? Blocked type or the traditional type? Justify
your answer giving specimens.
(10 Marks)
(b)
List four (4) sources of external information. Describe one of them.
(10 Marks)
(Total 20 Marks)
Question No. 06 (20 Marks)
(a)
How can the multi- media projector help a successful presentation?
(b)
Advertisements are a necessary business tool. Discuss their importance from the point view of
both the management and the customer.
(10 Marks)
(Total 20 Marks)
End of Section B
End of Question Paper
Institute of Certified Management Accountants of Sri Lanka
Managerial Level – Professional Communication (PC / SK 4 - 305) – November 2014 Examination
(10 Marks)
2
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