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Document 1562729
The FY2009 work plan for Administrative Services begins on page 12, FY2010 Academic and Student Services begins on page
38, and FY2010 Administrative Services begins on page 44.
Academic & Student Services Action Plan FY09
VISION STATEMENTS:
2008-2009 EXPECTATIONS
Develop plans and strategies
to ensure quality instruction
and efficient use of resources
(faculty and facility)
GOALS
PERSON/S RESPONSIBLE
(Team Leader in bold)
LINKAGE TO MNSCU
STRATEGIC PLAN
Complete Draft of NCA/HLC Self
Study
Kent Hanson, All Deans
Implement the tactical plan for
Aviation.
Jim Retka, Scott Fletcher Strategic Direction 2 & 4
Establish guiding principles for
course offerings and course
cancellations.
Strategic Direction 2
STRATEGIES & TIMELINE
OUTCOME
Will be completed by August Complete
2009
Revise Curriculum.
On-going. Aviation program
director working with faculty
to assess current curriculum
and develop
recommendations for new
curriculum based off of
industry research.
Year round program FY09
Norman Konschak, Hank Strategic Direction 2 & 3.3 Documented increase use of
Roehrich
video conference service to
satellite sites.
Safty Manual complete
On-going
Planned FY11
Complete. Jan.-June '08 = 152
video conferences. Jan.-June '09
= 297 video conferences.
Increased by 95.4% video
conferences.
Evening AA Schedule - across On-going
campuses: EGF, TRF, Roseau.
Formal plan for current and
on-going academic terms
FY09
Seek agreement between
faculty and administration as
to the guiding principles for
canceling classes. Fall '08
1
Proposed, not approved, being
used as a tool. Guiding principles
were developed and both
campuses using process.
Reconnect COI with academics.
Deans of Academic
Strategic Direction 4
Affairs, Dean of
Workforce Development
Establish a formal procedure
for creating class schedules,
i.e. better use of reserve
sections.
Looked at previous years
academic schedule for efficiencies
and use of reserve sections where
necessary. Total course seat
availability was analyzed against
enrollment to determine the
appropriate number of sections
offered and in some cases use of
reserved sections.
Include supervisors and
deans in monthly meetings.
Complete. Monthly meetings are
held with academic and student
affairs deans and MMA
supervisors.
First industry advisory meeting
2/5/09. Two industry reps out of
20 invited attended, not a good
turnout. Group felt NCTC was not
quite on target for a mechanical
design program to serve regional
needs. NCTC will decide next
steps in light of the disappointing
industry representation. The
Perkins development funds must
be used by spring 2010.
Develop emerging academic
programs through
collaboration with COI and
Academic Deans: Advance
Manufacturing and
Mechatronics at TRF.
Electrical Line Worker at EGF
FY09
Entrepreneurship program
rollout.
Commercial Vehicle
Operation
Welding
Identify hours of operation and
adjust employee schedules to
meet the needs of the college
community.
Campus Leadership
Strategic Direction 2
2
Three meetings were held with
the city and power companies.
First 1 credit class delivered spring
2009
Completed. Program is being
delivered 9/23/09.
Complete. Offered 4 welding
courses for area welders based off
of industry needs/requests.
Collaboration with facilities, Complete. Standard working
student affairs and academics hours are 8am to 5pm as
to determine optimal hours determined by campus
of campus facilities and staff leadership.
are available for students.
Campus leadership teams
meet to access the needs and
schedule.
Assessment Activities:
Deans of Academic
Affairs
Strategic Direction 2
Faculty will continue to prepare
assessment plans and reports
Administration and faculty will
collaborate to implement
improvement strategies
Engage the college community
Kent Hanson
regarding accountability measures
from the System Office.
Strategic Direction 2
3
Deans will meet with
program faculty to review
assessment plans.
Academic deans and CAO
meet with assessment
committee chair to develop a
shared understanding of
expectations.
Deans will work
collaboratively to develop
improvement strategies.
Fine tune targets; define
appropriate target measures.
On-going
Aligning faculty and staff
resources to facilitate
improvement of NCTC's
performance.
Provide additional Academic
Improvement Methods (AIM)
to assist with academic
integration. -provide
supplemental instruction as
needed, -provide additional
technical tutoring as needed
Presented accountability
measures at employee fall inservice
Charge division chairs with
leadership role in developing
strategies to improve
academic performance.
Take an active role in
assessing accountability
measures.
Division chairs are assigned to the
assessment committee for FY10.
Complete
On-going
On-going
Complete; Served 131 students,
109 successfully completed the
related course (83%).
Accountability measures are
incorporated into strategic plan
process.
Data analysis as to
effectiveness of
developmental courses.
Dean Dalen, Dean of
Academic Affairs
Develop new academic
initiatives.
Develop new programs:
Deans of Academic
Strategic Direction 1, 2, 4
Advanced Manufacturing, New
Affairs, Dean of
Media, Wind Turbine Technician, Workforce Development
Electrical line Worker
Evaluate employment
opportunities for graduates.
Develop draft curriculum
plans.
Initial documentation has been
gathered and referred to
development ed for fall and also
stimulus funded project to hire
consultant will be undertaken
FY10.
Complete. Develop draft of an
Advanced Manufacturing
curriculum plan.
New Media program has been
approved at the state.
Received Perkins grant in June,
2009 at $26,500 for Wind Turbine
Tech plus NSF project at $208,000
will be submitted October, 2009.
Investigate shorter certificates of Deans of Academic
Strategic Direction 1, 2, 4
completion.
Affairs, Dean of
Workforce Development
Define annual work plan for
division chairs.
Deans of Academic
Affairs, Division Chairs
Strategic Direction 2
4
Electrical Line Worker dean has
met on at least 3 occasions with
EGF water and light dept.
Welding Certificate approved.
Review MnSCU policy
New Media Certificates approved.
regarding certificates of
Liberal Arts rough draft establish,
completion while pursuing
met with key personnel from
Diploma/AAS/AA:
UND. Two certificates in
Automotive Service, Auto
Body, Trades, Health, Liberal Administrative Support approved.
Nurse Assistant certificate
Arts. Develop at least 2
certificates: Nurse Assistant, approved. Created 4 on-line
modules of the FME curriculum
New Media or Liberal Arts
program (MSSC PTC certification)
in partnership with 360 degrees
in: Safety-Environ Awareness,
Quality Systems & Measure,
Production Processes,
Maintenance Awareness
Schedule joint meetings of
division chairs once per
semester. On-going
Reviewed with SGC the division
chair job duties and informed
them of the joint meetings which
will occur twice per semester.
Develop a framework for
A. Continue to improve students Deans of Student Affairs - Strategic Direction 2, 4
Mary Fontes & Steve
Student Affairs' Strategic Plan affairs communication.
Crittenden, Supervisors
(Dean Dalen, Gene
Klinke, Rocky
Ammerman, & Gerald
Schulte
Work on improving
accountability measures.
Clearly define the role of
division chairs as leaders
within NCTC.
Strategies A: Conduct
bimonthly meetings
Division chairs will be members of
the assessment committee.
Revised division chair job
descriptions through SGC.
Complete - meet monthly
Assess department needs
Complete - every meeting agenda
(bimonthly, informal survey includes department needs.
at Students Affairs meetings).
Implement Log of Student
Complete
Complaints online process to
identify issues - Fall 08
Address issues as needed
Complete - Log of Student
Complaints are reviewed regularly
at deans and supervisors
meetings.
Develop an outline for
Not complete - move to FY10
Student Affairs process
manual.
Develop a cross training plan. Pending staffing changes.
B. Develop a student affairs
assessment plan
Deans of Student Affairs - Strategic Direction 2
Mary Fontes & Steve
Crittenden, Supervisors
(Dean Dalen, Gene
Klinke, Rocky
Ammerman, & Gerald
Schulte)
Strategies B: Identify
functional areas of student
affairs Fall 08
Complete
Define and identify Key
90% complete FY10
Performance Indicators (KPIs)
of student affairs function.
Identify assessment
measures of KPIs.
5
Compile student affairs
90% complete. Moved to FY10
function definitions, KPIs, and
measures of assessments into
a formalized plan, Spring 09
C. Formalize College Retention
Plan
D. Develop a strategic plan for
athletics.
Deans of Student Affairs- Strategic Direction 1, 2
Mary Fontes & Steve
Crittenden, Supervisors
(Dean Dalen, Gene
Klinke, Rocky
Ammerman and Gerald
Schulte
Dean of Student
Development-Steve
Crittenden, Paul
Peterson, and coaching
staff.
Strategic Direction 1, 2
Strategies ( C ): Assess
student needs (surveys,
student club advisors,
student success coordinators,
international student
contacts, and multicultural
advisor).
Develop and disseminate a
planning calendar for
activities and athletics.
Enhance and standardize
Early Alert Process collegewide, Fall 08
Implement GYST (Get Your
Stuff Together) program to
motivate returning students
Identify intervention
methods to address retention
needs, FY09
Utilization of Access and
Opportunity grant funding
FY09
Identify new activities to
enhance social integration.
Strategies (D): Conduct
needs assessment (programi.e. baseball, volleyball, etc.
student athletics)
Academic and social needs survey
completed.
Complete
Complete
Complete
On-going
Complete
Complete
Complete. Ready to implement
Fall FY10
Establish framework for
Complete
academic monitoring
program to improve student
athlete retention and success
rates (Perform to Play (Plan in
place, goals set)
6
E. Update the college-wide
Diversity plan.
F. Increase persistence and
completion of students of color.
Deans of Student Affairs- Strategic Direction 1
Mary Fontes & Steve
Crittenden, Niki Brenny,
and Gene Klinke
Deans of Student Affairs- Strategic Direction 1, 2
Mary Fontes & Steve
Crittenden, Supervisors
(Dean Dalen, Gene
Klinke, Rocky
Ammerman, and Gerald
Schulte), Jason
Pangearella, Maureen
O'Connell, and Niki
Brenny.
Deans of Academic
Affairs.
7
Establish a budget process to Complete
monitor individual program
cost centers.
Establish a process to
Complete
effectively utilize recruitment
budget and roster target
numbers.
Strategies (E): Fall 08
Complete
College Diversity coordinator
to finalize college Diversity
plan with input from Diversity
committee. Establish
timelines and action steps to
achieve the overall goals of
the Diversity plan.
Coordinate diversity activities
with student life and
athletics. On-going
Carry out activities as
identified in the plan FY09
Community Diversity plan to
college constituents, at
employee meetings, Fall &
Spring FY09
Strategies (F): Academics to
explore the addition of
shorter certificates of
completion. Identify at least
2 subordinate certificates to
be delivered FY10.
Complete
Did not present. Diversity tab
placed on the web page.
Complete
Establish framework for
Complete. See Above
academic monitoring
program to improve student
athlete retention and success
rates (Perform to Play) FY09
(Part of the Athletic Strategic
Plan)
Provide additional academic Complete, Fall08
Improvement Methods (AIM)
to assist with academic
integration. On-going
Enhance on-line services for
students.
Deans of Student Affairs- Strategic Direction 1, 2
Mary Fontes & Steve
Crittenden, Supervisors
(Dean Dalen, Gene
Klinke, Rocky
Ammerman, & Gerald
Schulte)
Provide supplemental
instruction as needed.
Provide additional technical
tutoring as needed.
Conduct needs assessment
for academic and social
integration Fall 08
On-going agenda item on
Student Affairs college-wide
meetings to generate ideas
for the persistence and
completion of students of
color-Bimonthly FY09
Carry out activities based on
defined needs. On-going
Explore additional service
learning options for students
of color FY10.
Strategies: Post all athletic
forms on line.
Complete. Monthly.
Complete
Will re-evaluate importance in
FY10
Complete
Post activity calendar on line. Complete
Implement on line
orientation.
Post tutor schedules on line.
Implementation of
Imagenow.
On line financial aid
orientation.
On line scholarships.
On line Financial aid
application.
8
Complete
Complete
Complete
To pursue FY10
To pursue FY10
Complete
On line financial aid entrance Complete
and exit counseling.
Enhance relationships with
external agencies for student
recruitment and retention.
Deans of Student Affairs- Strategic Direction 1, 3
Mary Fontes & Steve
Crittenden, Supervisors
(Dean Dalen, Gene
Klinke, Rocky
Ammerman, & Gerald
Schulte)
Relationship Strategies: Ongoing. Attend meetings to
build relationships.
Local athletic boosters.
Multi Events Center (MEC)
Board
Advisory Council for Joint
Powers Board
Minnesota College Athletic
Conference (MCAC) Advisory
Council
MnSCU Diversity Officers
MSCA-MN Student
Counselors Association
North Borders
Pine to Prairie
MAFAA-MN Association of
Financial Aid Administrators
MIEA-MN Indian Education
Association
MNACC-MN Association of
Counselors of Color
Campus Courts
Host meetings of local
associations and agency
personnel; Regional Agency
Luncheon, Northwest MN
School Counselors'
Association (NWMSCA)
regional meetings.
9
Complete
Complete
Complete
Complete
Complete
Complete
Complete
Complete
Complete
Complete
Complete
Met with campus courts
representatives 3 times.
Complete
Promote Science, Technology, and Deans of Student Affairs- Strategic Direction 3
Math (STEM) courses.
Steve Crittenden & Mary
Fontes
Develop a strategic plan for
COI.
Increase COI marketing efforts
Jim Retka
Strategic Direction 4
STEM Strategies: Increase
visibility of STEM courses to
internal and external
audiences. On-going. Ongoing agenda item on
Student Affairs college wide
meetings to generate ideas
for promotion of STEM.
Request a task force through
Creative Services to identify
and implement strategies to
promote STEM courses, Fall
08.
Update the COI web page.
Expand workforce development
to regional communities.
Jim Retka
Strategic Direction 3
MMA Staff to EGF campus
Realign COI staff duties to
better serve the ever
changing mission of COI.
Identify opportunities with
regional employers (CEO to
CEO)
10
Complete
Complete. Marketing Director did
not act and form the task force.
Under construction. To be
completed the end of July, 2009.
Waiting for IT. Currently working
to schedule the COI website
redesign with NCTC Marketing
Services unit to be complete by
June 2009. Some work
content/format work has been
started by webmaster, but no live
changes have occurred as of
March 2009.
Complete
In process, although not
complete. MMA staff need to corevise their mission as the COI
evolves along with the dean.
Complete
Develop a balanced budget for
FY09 and a plan t increase COI
fund balance in FY10.
Jim Retka
Strategic Directions 3
8/13/08; 8/26/08, 8/27/08,
11/5/08, 3/11/09, 6/15/09,
7/22/09; 8/3/09
mjb
11
Achieved a $38,000 surplus as of
Implement educational
strategies to achieve financial 6/30/09 according to the CFO.
outcomes of the department. Maintain a balanced budget by
working with the director of
finance - bimonthly. Reinstituted
monthly supervisor meetings 1
week prior to COI staff meetings
which always focus on
department financial performance
monthly over month. Director of
Workforce Development work
with Director of Finance to
provide monthly updates to COI
budget. Simplified monthly dept.
budgets are shared during staff
meetings.
Re-evaluate WIG team goals In progress. WIG teams report
lead and lag measures.
monthly performance at staff
meetings. This performance is
tracked. WIG team goals are
unchanged for 2009 as the
urgency is to focus on a balanced
budget. Will look at adjusting
goals for FY10 with COI
supervisors after college and
departmental budgets
established.
Northland Community and Technical College
Work Plan for FY 09
Administrative Services Action Plan FY 2009
Human Resources, Payroll, Business Services, Technology, Marketing, Public Relations, Radio, Facilities, Institutional Research
VISION STATEMENT for Administrative Services: The Northland Community and Technical College infrastructure will provide
reliable, accurate, and excellent foundations for the support of students, employees, academic programs, and student services.
2008-09
EXPECTATIONS
Institutional
Research
1) Develop a
College-Wide
Institutional
Research Center
GOALS
PERSON/S
RESPONSIBLE
STRATEGIES and TIMELINE
Team leader – in bold
1a) Serve as a central
resource for the request,
compilation, and electronic
repository of institutional
data.
Becky Lindseth
Dean of Academic
Effectiveness (vacant)
Sherry Lindquist
Julie Fenning
Karleen Delorme
Rocky Ammerman
Dennis Paesler
Diana Hermreck
·
·
·
·
·
·
Form an Institutional Research task group in conjunction with
the NCA Informational Resource team.
o Timeline: September 2008
Establish guidelines and criteria for data requests.
Develop a process for requesting institutional data.
o Timeline: January 2009
Research/Network with OOC and other MnSCU institutions to
establish a network and best practices.
o Timeline: February 2009 and On-Going
Provide training that will contribute to the ability to compile
and interpret data in an understandable format.
o Timeline: February 2009 and On-Going
Provide executive summaries in a standardized format.
o Timeline: On-going
Facilities
1) Improve the
effectiveness and
efficiency of the
use of college
facilities
1a) Improve
communication with
internal constituents
regarding the scheduling
process
1b) Improve room
scheduling for external
facility use to maximize
energy efficiencies.
2) Provide an
electronic system
for facility work
orders
3) Utilize
Technology in a
College-wide
Energy
Management
System
4) Maintain &
Improve Facilities
into the future
2a) Utilize Grouplink for
facility related requests.
3a) Become 100%
compatible with Climate
Control/Invensys collegewide
4a) Submit building
requests for 2010 Capital
Bonding Projects
Bob Gooden
Clinton Castle
Norma Konschak
Hank Roehrich
Steve Crittenden
Mary Fontes
Jim Retka
Lori Johnson
Renee Kringlen
Ron Dvergsten
Cindy Cedergren
Karen Meine
Bob Gooden
Clinton Castle
Cindy Cedergren
Karen Meine
Bob Gooden
Clinton Castle
Stacey Hron
Scott Foss
Bob Gooden
Clinton Castle
Mitch Ostrom
Tim Bergerson
Bob Gooden
Clinton Castle
YHR
WSN
·
·
·
·
Work collaborative with Academic Affairs (including COI) in
the development of academic schedules/workforce training.
Work collaborative with Student Affairs in the development of
Student Activities and Student Life schedules
Create an effective internal use scheduling process
Develop process for providing chain of command contact
information for facility use
Provide training for room scheduling software
Communicate to employees new process
Conduct an annual review of facility use data
Timeline: Fall 2008
Create a system to establish room availability for external
facility use.
Develop process for providing chain of command contact
information for facility use
Timeline: Summer 2009
Implement GroupLink for facility requests
Timeline: Spring 2009
·
·
·
Convert all pneumatic controls to digital
Assess current inventory and create plan for conversion
Timeline: 2009-2014
·
·
·
·
·
Submit Lab Initiative for the Welding Lab in EGF
Submit 2010 Bonding project for TRF
Follow MnSCU Capital Bonding Schedule
Work with architects on submittal
Timeline: September 2008 & On-going
·
·
·
·
·
·
·
·
·
4b) Have updated Facility
Renewal and
Reinvestment Modules
(FRRM) reports
Bob Gooden
Clinton Castle
Mitch Ostrom
Tim Bergerson
·
·
Update building information annually
Timeline: January 2009 & On-going
4c) Replace existing signs
with uniform college
signage.
4d) Utilize MnSCU
suggested survey as a tool
for improvement of
operations and staff
motivation.
Bob Gooden
Clinton Castle
·
·
Implement Phase II of the Signage action plan.
Timeline: 2009, 2010,2011
Bob Gooden
Clinton Castle
·
Share both negative and positive results with maintenance
employees
Share results with Facilities Committees
Create action plans to correct any deficiencies
Timeline: Spring 2009
4e) Eliminate storing of
customer vehicles in
accordance to MnSCU
policy.
4f) Improve campus
environment and
appearance in relation to
current tobacco policy
Bob Gooden
Clinton Castle
Academic Deans
·
Bob Gooden
Clinton Castle
Cabinet
Facilities Committee
·
5) Create an
effective collegewide recycling
program
6) Improve
communication
regarding facility
related topics
5a) Improve and
standardize college-wide
recycling program
Bob Gooden
Clinton Castle
Kathy Huschle
Susie Harrie
Bob Gooden
Clinton Castle
7) Increase
enthusiasm of
maintenance staff
7a) Implement new ways
to motivate employees
6a) Find new ways to
communicate to
employees, customers,
and students.
·
·
·
Bob Gooden
Clinton Castle
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
Work with deans to create policy/procedure, inform
students/faculty/general public, and enforcement.
Timeline: FY2009
Work with Cabinet to review the existing tobacco policy and
enforcement guidelines, revise if necessary
Evaluate need for designated smoking areas and shelters
Timeline: June 2009
Contract with Minnesota Waste Wise to develop a collegewide program
Timeline: On-going
Electronic Message Boards
All Employee Updates/Meetings
Web Site
Share GroupWise Calendars
Weekly Newsletter (articles)
Maintenance Departmental Meetings
In-Service Presentations
Timeline: On-going
Conduct annual performance reviews
Discover what motivates employees
Schedule and conduct monthly departmental meetings to
increase employee involvement
Schedule and conduct college-wide facilities meetings
·
·
8) Ensure effective
personnel staffing
throughout the
fiscal year.
8a) Effectively manage
employee leave balance
and usage
Bob Gooden
Clinton Castle
·
·
·
·
·
·
·
9) Create an
efficient vehicle
use process
9a) Ensure all employees
and students are aware of
process
Bob Gooden
Clinton Castle
Jesse Adkins
Shannon Boen
Karen Meine
Margaret Nelson
·
·
·
Reassign employee tasks and responsibilities to special
projects when possible
Ensure fairness for employees by demonstrating equity in the
department
Support and encourage professional development
Assign projects to cross-college teams when possible
Timeline: On-going
Monitor employee leave accrual, balance, and usage
throughout the fiscal year
Determine baseline staffing requirements
Encourage employees to provide an projected leave request
schedule
Utilize leave calendar to increase departmental awareness of
leave
Timeline: FY2009
Create a mandatory orientation for vehicle use
Timeline: Spring 2009
Business Services
1) Increase
efficiencies of the
purchasing process.
2) Effectively
manage service
centers and
auxiliary accounts
3) Standardize
Common Business
Practices College-
1a) Increase use of the electronic
purchase requisition process
Dennis Paesler
Michelle Bakken
Karla Anderson
Clinton Castle
1b) Assure that cost center
authorizations follow organizational
chart
Karla Anderson
Michelle Bakken
Bonnie Klasen
1c) Increase the use of credit cards
for purchasing
Dennis Paesler
Michelle Bakken
Karla Anderson
1d) Develop procedure for on-line
approval of credit card purchases
Michelle Bakken
Karla Anderson
Yvette Schneider
2a) Maintain cost center structure
that tracks revenue and
expenditures relating to vehicle
inventory
2b) Establish college-wide
standard operating procedure for
the use of Parking Lot service
center funds
2c) Ensure food service facilities
are adequately funded for repairs
and maintenance
Bob Gooden
Clinton Castle
Michelle Bakken
3a) Maintain PSEO standard
operating procedure
Karla Anderson
Michelle Bakken
Barb Noel
Dennis Paesler
Bob Gooden
Clinton Castle
Dennis Paesler
Clinton Castle
Bob Gooden
Cabinet
·
·
·
·
·
·
·
·
·
·
·
·
·
Provide training
Redesign instructions for on-line purchase
requisitions
Timeline: August 2008 In-Service & On-going
Train authorizer in PCS – ISRS
Update cost center authorization
Timeline: On-going
Provide training
Timeline: August 2008 In-Service & On-going
Implement on-line approval system for credit card
purchases
Establish procedure for obtaining approvals from
multiple cost center authorizers on a single credit card
Timeline: May 2009
Evaluate revenues and expenditures on a semiannual
basis
Timeline: January 2009 & On-going
·
Develop and implement guidelines for parking lot
service funds expenditures
·
Timeline: January 2009 & On-going
·
·
·
Determine funding needs for food service facilities
Research and evaluate funding sources
Develop a funding plan for on-going food services
facilities support
November 2008 & On-going
Refine procedure implemented in FY2008
Timeline: January 2009
·
·
·
Wide
Student Services
3b) Develop Service Contracts
standard operating procedure
3c) Increase chargeback
efficiencies by utilizing the “Cost
Allocation” module
Dennis Paelser
Bob Gooden
Clinton Castle
Business Office Staff
Karla Anderson
Michelle Bakken
Yvette Schneider
·
·
·
·
·
·
·
·
·
3d) Develop standard operating
procedures for specific work tasks
to assist in cross training.
3e) Develop policy and procedure
for resale activities
Business Office Staff
Dennis Paesler
Julie Fenning
4) Increase
employee
understanding of
the budget process
4a) Continuously improve budget
process and communication to
employees
Dennis Paesler
Julie Fenning
5) Develop collegewide data-driven
management tools
that utilize our
information in ISRS
6) Promote
Technology as a
tool in continuous
5a) Train Business Office staff in
BRIO, Oracle Operational
Database, and other reporting
tools.
Dennis Paesler
6a) Expand the use of the shared
Business Services folder on the N
Drive
Business Office Staff
·
·
·
·
Develop process to identify appropriate vendors
Develop calendar for annual updates of certificates of
insurance and service contracts
Develop template letter to send to vendors
Develop tracking system and repository of certificates
Timeline: May 2009
Research ISRS documentation on module
Develop standard operating procedure
Implement utilization of the cost allocation module for
charge backs (telephone, postage, copy charges,
and mileage)
Implement procedure for financial aid charging of
books by Fall semester 2008
Timeline: On-going
Utilize standardized template to create SOP’s
Create on-line repository of SOP’s
·
·
·
·
·
Present draft to Finance Committee, Cabinet, and
faculty
Complete the policy approval process
Timeline: Finalize January 2009
Develop a process to communicate final approvals
on-line
Develop a process for budgeting process feedback
Timeline: On-going
Identify and train staff in reporting tools
Identify reports that can be generated with the tools
Timeline: December 2008 & On-going
·
·
·
Add viewing rights for Business Office staff
Conduct training
Timeline: June 2009 & On-going
·
·
·
improvement of
college operations
6b) Utilize the web as an internal
and external communication tool
and resource
7) Promote
interdepartmental
communications
7a) Improve communication and
processes by coordinating efforts
with various departments
7b) Work on interrelated
issues/processes with Facilities on
book shipments
7c) Ensure fiscal policies and
procedures are up-to-date
Karla Anderson
Dennis Paesler
Julie Fenning
Dennis Paesler
Mary Fontes
BSS Group
Karla Anderson
Bob Gooden
Clinton Castle
Dennis Paesler
Karla Anderson
Michelle Bakken
7d) Increase awareness of
Bookstore and Business Services
contacts
Dennis Paesler
Karla Anderson
Michelle Bakken
8) Increase
effectiveness and
efficiency of
Business Services
8a) Analyze job responsibilities
and employee strengths
Karla Anderson
Dennis Paesler
Michelle Bakken
9) Establish file
structure in
preparation for
implementation of
ImageNow
9a) Complete the groundwork for
implementation of ImageNow in
FY2010
Dennis Paesler
Michelle Bakken
Karla Anderson
Business Services
Employees
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
·
Review and Update web page information when
necessary
Timeline: December 2008 & On-going
Schedule joint meetings with Business Services,
Student Services, and other departments as needed
One meeting per semester
Timeline: July, October, March
Form work team to review and establish coordinated
process for book shipment
Timeline: November 2008
Fixed Asset Policy will be updated by October 2008
Bookstore policy will be updated by October 2008
Timeline: Other: FY2009 & On-going
Create communication strategies
Create and distribute services contact director
Timeline: Fall 2008
Review position descriptions annually and realign
responsibilities when practicable
Conduct annual performance reviews
Utilize employee development tools such as
StrengthsFinder to better utilize employee talents
Timeline: On-going
Research and compile information from other MnSCU
Finance Departments that have implemented
ImageNow
Form task group
Analyze compiled information
Finalize file structure
Timeline: May 2009
10) Establish
structure to track
all unallocated
expenditures that
support off-campus
sites
10a) Provide detailed data
relating to all costs supporting
off-campus sites
Dennis Paesler
Task Group
- Clinton Castle
- Norma Konschak
- Stacey Hron
- Becky Lindseth
- Ron Dvergsten
- Mary Fontes
·
·
·
·
Form task group
Develop a plan for tracking hidden costs
Present plan to Cabinet
Timeline: May 2009
Human Resources
& Payroll
1) Develop and
implement an
effective safety
program
1a) Schedule and provide required
safety training
Julie Fenning
Becky Lindseth
1b) Maintain accurate safety
training records
Julie Fenning
Becky Lindseth
1c) Maintain current MSDS
inventory
Julie Fenning
Becky Lindseth
1d) Increase utilization of current
MSDS software system
Julie Fenning
Becky Lindseth
1e) Establish a Security Officer
Schedule
Becky Lindseth
James Jesme
·
·
·
·
·
·
·
·
·
·
·
·
·
·
1f) Conduct a biennial safety
Inspection
1g) Enhance the Drug Free
Schools and Campuses Act
Compliance Activities
Julie Fenning
Becky Lindseth
Bob Gooden
Clinton Castle
Becky Lindseth
Julie Fenning
Mary Fontes
·
·
·
·
·
·
Establish a list of which employees need what
training, and when
Schedule training and notify affected employees
Timeline: June 30, 2009
Develop a data warehouse for records retention.
Maintain data warehouse
Timeline: July 2008
Establish an employee notification schedule
Communicate an MSDS contact
Input new MSDS
Timeline: On-going
Provide training & information about capabilities of
current system.
Timeline: October 2008 & On-going
Hold concurrent session at in-service for input on
scheduling
Work with James Jesme to create an effective
schedule
Timeline: September/October 2008
Conduct annual safety inspections every two
years
Work with MN OSHA to complete inspections on
both campuses
Commit to correct all safety hazards
Timeline: October 2008 & On-going
Designate Drug Free Schools and Campuses
compliance responsibility to the Safety
Committee
Kelsy Blowers
Safety Committee
Student Life
·
·
·
·
2) Develop and
implement an
effective
performance
management
system
2a) Ensure staff performance
appraisals are conducted annually
Julie Fenning
Becky Lindseth
·
·
·
·
·
·
·
2b) Research and compile
information regarding performance
appraisal systems at other MnSCU
institutions.
3) Review and
revise employee
selection process
3a) Develop and implement
search committee candidate
review summary.
Julie Fenning
·
·
·
·
Becky Lindseth
Julie Fenning
·
·
·
·
·
Conduct the Drug-Free Schools and Campuses
Biennial Review
Schedule and provide college-sponsored
activities that offer healthy living options as
alternatives to alcohol and drug consumption.
Update and disseminate information as required
by the Drug Free Schools and Campuses Act.
Ensure compliance with guidelines established
by the US Department of Education
2009 & On-Going
Notify supervisor and employee of performance
appraisals due date
Provide supervisor and employee with a copy of
performance appraisal instrument and position
description
Track completion of performance appraisals
Send reminder notification when necessary
Research & submit a MnSCU staff development grant
proposal
Utilize standardized template to develop standard
operating procedure
Timeline: September 2008 & On-going
Attend HR Conference to establish relationships with
other HR employees
Review MnSCU HR Website
Contact other MNSCU HR Departments for best
practices
Timeline: December 2008
Research & compile information from other MnSCU
institutions
Provide draft options to Cabinet
Implement selected option
Revise policy if necessary and complete the policy
4) Establish file
structure in
preparation for
implementation of
ImageNow
4a) Complete the groundwork for
implementation of ImageNow in
FY2010
Becky Lindseth
Julie Fenning
Diana Hermreck
Kristi Lane
Diane Rapacz
Tiffanie Bieganek
Project Task Group
·
·
·
·
·
·
approval process
Timeline: May 2009
Research and compile information from other MnSCU
HR Departments that have implemented ImageNow
Form task group
Analyze compiled information
Finalize file structure
Timeline: May 2009
5) Develop and
implement Motor
Vehicle Records
Check process
6) Develop a
system to analyze
college and
campus staffing
patterns
7) Review and
revise new
employee
orientation process
5a) Comply with Fleet Vehicle
Policy
Becky Lindseth
Julie Fenning
Dennis Paesler
Stacey Hron
Bob Gooden
Mary Fontes
Clinton Castle
Shannon Boen
Jesse Adkins
Steve Crittenden
Michelle Bakken
Scott Foss
Paul Peterson
6a) Review current summer work
schedule patterns and develop
summer work schedule guidelines
Becky Lindseth
6b) Provide adequate staffing
levels throughout the college to
effectively deliver services to
clientele served.
Becky Lindseth
7a) Research possibility of
implementing on-line orientation
Becky Lindseth
Julie Fenning
Diana Hermreck
Task Group
- IT
- New Employees
7b) Implement new employee
checklist
·
·
·
·
·
·
·
·
·
·
·
·
Becky Lindseth
Julie Fenning
Diane Rapacz
Bob Gooden
·
·
·
·
·
·
·
·
·
·
Form task group
Research & compile information regarding Risk
Management Fleet Vehicle policy
Utilize standardized template to develop standard
operating procedure for motor vehicle records check
Revise policy and procedure if necessary and
complete the policy approval process
Communicate new process to employees and
students
Timeline: July 1, 2008 Students
January 1, 2009 Employees (non-faculty)
July 1, 2009 Faculty
On-going – Annually
Research & compile information from other MnSCU
institutions
Present findings to Cabinet for decision
Timeline: January 2009
Research & compile information from other MnSCU
institutions
Present findings to Cabinet for decision
Timeline: January 2009
Research & compile information from other MnSCU
institutions regarding best practices
Form task group to review compiled information and
current process
Make recommendation regarding implementation
regarding on-line orientation.
Timeline: May 2009
Research & compile information from other MnSCU
institutions regarding best practices
Review compiled information and current process
Revise current new employee checklist if necessary
·
·
·
Develop standard operating procedure
Communicate new process to employees
Timeline: January 2009
Becky Lindseth
Julie Fenning
Diane Rapacz
Bob Gooden
·
8) Develop and
implement an
employee
separation process
8a) Implement employee exit
checklist
9) Provide a
functional college
organizational
chart that meets
contractual
obligations
9a) Create a user-friendly
organizational chart that includes
work titles/functions
Becky Lindseth
·
·
·
·
·
·
10) Create and
efficient and
effective Vacancy
Process
10a) Develop standard operating
procedure for the vacancy process
Becky Lindseth
·
·
·
·
·
·
·
·
·
Research & compile information from other MnSCU
institutions regarding best practices
Review compiled information and current process
Revise current employee exit checklist if necessary
Develop standard operating procedure
Communicate new process to employees
Timeline: January 2009
Meet with administrators/supervisors to review work
titles/functions of direct reports
Present draft to Cabinet for review
Communicate new organizational chart to employees
Post organization chart to web/virtual office
Timeline: February 2009 - Ongoing
Utilize standardized template to develop standard
operating procedure
Present to HR department for review/input
Revise if necessary
Adopt SOP store in repository
Timeline: FY2009
Training &
Development
1) Develop and
implement Security
Awareness
Program
2) Develop and
implement
Continuous
Improvement
Training Program
1a) Ensure employees complete
required Security Awareness
Training
Julie Fenning
Becky Lindseth
·
·
·
·
2a) Provide opportunities for
professional development for
employees
Julie Fenning
Becky Lindseth
·
·
·
·
·
·
2b) Research & compile
leadership development
information from other MnSCU
institutions
Julie Fenning
·
·
·
·
Ensure all new employees take “Core” courses
Review employee lists to establish list of employees
requiring “subject” courses.
Enroll employees in required courses
Notify employees and supervisors of required
courses.
Monitor completion of required courses.
Timeline: On-going
Offer two continuous improvement training sessions
per campus per semester, one being college-wide
teambuilding training
Create employee questionnaire to determine
employee interest
Form task groups to complete continuous
improvement projects
Research & submit a MnSCU staff development grant
proposal
Timeline: September 2008 & On-going
Review MnSCU HR Website
Contact other MNSCU HR Departments for best
practices
Timeline: FY2009
Technology,
Marketing, Radio,
Public Relations
Technology
1) Operate testing
services in an
efficient manner
that meets needs.
1a) Analyze current test proctoring
services
Stacey Hron
Mary Fontes
Jim Retka
Norma Konschak
Hank Roehrich
Steve Crittenden
Dean Dalen
Kirsten Michalke
2) Promote &
facilitate the use of
technology
2a) Gather input and promote
employee and student involvement
at technology committee meetings
Stacey Hron
Sue Dalager
Technology Committee
2b) Maintain recycling plans to
ensure equipment is up to date
and in good working order.
2c) Develop on-going employee
learning opportunities in
technology.
Stacey Hron
IT Employees
Technology Committee
Stacey Hron
Holly Deschene
Jennifer Sundberg
·
·
·
·
·
·
·
Form work group to analyze and make
recommendations regarding all test proctoring
services.
o Tests: High Stakes, Make up, Assessments,
GED, Distance
o Locations: Airport, TRF Main, Swenson
House, Learning Centers, EGF Library
Timeline: Begin August 2008 & On-going
Facilitate Technology Committee meetings
Survey student and employee technology needs
Timeline: May 2009
Review and update recycling plans
Timeline: May 2009
· Survey technology training needs
· Provide group and individual technology learning
·
2d) Continuously add to and
update technology training web
site.
Holly Deschene
·
·
2e) Provide technology resources
and training to employees
Stacey Hron
·
·
Facilities Committee
Technology
Committee
·
opportunities.
Provide professional development opportunities to
maintain IT staff knowledge
Timeline: On-going
Seek input relating to technology needs and maintain
an up-to-date technology training web site.
Timeline: May 2009
Facilities and Technology Committees will utilize one
survey to assess facility and technology needs to
create action plans and budget priorities.
Timeline: March 2009
2f) Offer training and promote D2L
as a learning tool for all employees
Karleen Delorme
Holly Deschene
· Provide D2L group and individual training sessions
· Timeline: On-going
Marketing & Public
Relations
1) Increase
effectiveness and
efficiencies of
Marketing and
Public Relations.
1a) Create a single point of contact
for all technology solutions and
creative services.
Stacey Hron
·
Marketing/IT
·
·
·
·
1b) Maximize strengths of
Marketing and IT to increase
internal and external
communications.
Stacey Hron
Marketing/IT
·
·
·
·
1c) Utilize technology to
streamline document management
for publications and web
Stacey Hron
·
·
1d) Update college-wide
marketing plan to include new
technology
Stacey
Marketing/IT
MERC
·
·
·
·
·
·
Integrate Technology, Marketing, Public Relations,
and Radio into one department
Jointly define a unified Vision and Mission
Implement GroupLink to log/track requests
Timeline: August 2008
Establish Creative Services team to create
marketing materials in-house
Provide cross training and define responsibilities
Timeline: On-Going
Provide cross training and define responsibilities
Utilize GroupLink to streamline communication chain
for the distribution of information: TV Monitors,
newsletters, press releases, radio station
Timeline: On-going
Create a workgroup to recommend improvements for
publications
Change information in one location instead of several
places
Timeline: Fall 2008
Research & utilize available technology tools in
marketing efforts
Test new technology tools
Facilitate MERC meetings
On-going
1e) Redesign the website as a
marketing tool
Chad Sperling
Focus Groups
·
·
·
·
·
Create draft design promoting the website one of our
most important marketing pieces
Create BLOG to review feedback on design
Present draft design to focus groups
Roll out new design of web
Timeline: June 2009
Radio Station
1) Improve
efficiency and
programming of
radio station
infrastructure
1a) Update and improve radio
station infrastructure
Travis Ryder
·
·
·
·
·
·
1b) Enhance connection to
communities through additional or
alterations to programming
Travis Ryder
Ben Kosharek
·
·
·
·
·
·
·
·
Purchase and install a new automation system by
October 1, 2008
Redesign main studio cabinets during system
upgrade
Reconfigure phone system in the station and offices
to allow multiple lines accessed from single phones
Retain a consulting engineer to author a study of
increasing height and power of existing antenna
Research the possibility of acquiring existing
broadcast tower
Advance the concept of adding a satellite studio to the
EGF campus by creating a plan and lobbying for
space
Timeline: June 2009
Ensure 5 quality interviews per week from the
community on the morning show
Each weekday morning schedule at least 2 interviews
or segments relevant to the community
Choose nationally produced programming that fits our
listener expectations and existing programming mix
Each weekday evening have a live, volunteer hosted
long form music program
Create a volunteer driven local issue program per
week
Convene station task group bi-weekly on music and
programming composed of station and college staff
and volunteers
Timeline: June 2009
2) Continue to
develop radio
station
2a) Increase station grant revenue
by 20%
Travis Ryder
Ben Kosharek
·
·
·
Acquire CPB grant
Seek and acquire additional grant funding sources
Timeline: June 2009
2b) Increase local business
underwriting revenues by 50%
Ben Kosharek
·
Continually train and manage underwriting sales
contractors by monthly meetings and weekly phone
contacts.
Add additional underwriting contractor to cover
additional area by September 1, 2008
Set performance measures and goals with
underwriting contractors and review monthly
Update the web to provide introductory data for
potential business underwriters.
Timeline: June 2009
Prior to pledge drive improve communication with
past donors, including renewal notices and reminders
to lapse donors.
Create an online method for listener pledges via credit
card by late October (webmaster).
Provide a sustaining membership option for listener
pledges.
Update listener support web page
Double volunteer and college staff involvement during
pledge drive to provide consistent pledge solicitation
and in studio support
Work with the foundation to create a major and
planned giving program for the station by the end of
the fiscal year
Timeline: June 2009
·
·
·
2c) Increase listener support
revenue by 15 - 25%
Travis Ryder
·
·
·
·
·
·
·
·
2d) Improve community and
college relations and awareness
Travis Ryder
Ben Kosharek
·
·
·
·
·
·
·
·
2e) Update station on air imaging
Travis Ryder
Ben Kosharek
·
·
·
·
·
·
·
·
·
Realign station advisory board to meet the CPB grant
guidelines and assemble a body of influential citizens
interested in the stations future
Schedule and execute a minimum of 6 station
appearances in the broader community by end of
fiscal year.
Trade promotion of college events for placement of
station logo
Work with Linda Samuelson and John Leopold to
enhance coverage of arts by falls startup.
Work with the athletic department to enhance
coverage of pioneer sports. Meet with Paul Peterson
by fall startup.
Install audio and video cable to provide easy access
to event coverage by fall startup.
Trade underwriting credits for print advertising with
the Times/Watch and other key media to create
awareness.
Revive the arts calendar to provide awareness of
regional visual and performing art events.
Timeline: June 2009
Convene station task group bi-weekly on marketing
and development composed of station and college
staff and volunteers.
Create a package of sound items including clips of
core artists and Listener testimonials.
Add new voices to the station
Create new positioning statements and slogans
Update print materials
Give away promotional items to increase awareness
Research the possibility of creating a sample CD to
send to prospective listeners
Timeline: June 2009
President’s Office
1) Increase revenue
generated by fund
raising efforts.
1a) Increase scholarships for EGF
students by 100%.
Anne Temte
Foundation Executive
Director
·
·
·
·
·
1b) Increase employee
participation in Foundation
contributions by 10%
Anne Temte
Foundation Executive
Director
Michelle Bennit
1c) Increase alumni participation
by 67%
Anne Temte
Foundation Executive
Director
Michelle Bennit
·
Anne Temte
·
·
1d) Orient new Foundation
Director to the college and
potential sources of donations
·
·
·
2) Promote
Awareness of NCTC
Foundation and
benefits for students
in the college.
1a) Increase by three members
the number of board
representatives from the Greater
Grand Forks area
Anne Temte
Foundation Executive
Director
Kent Hanson
·
·
·
Identify potential sources of scholarship funding or
endowments for scholarships
Approach financial institutions in EGF and GF area to
match contributions from current endowment.
Network with civic and community organizations to
solicit scholarships
Establish a procedure for employees to assist in
soliciting donations.
Analyze current contributor information to ensure
accuracy
Provide promotional materials to employees
Analyze current contributor information to ensure
accuracy
Timeline:
Schedule regular meetings
Introduce new director to leaders of business and
industry
Introduce new director to college community
Network with current Foundation Board
representatives to identify potential members
Network with EGF employees to identify potential
members
Network with the Great Grand Forks Chamber,
Economic Development Corporation, and other
significant employers in the area to identify potential
members
1b) Increase awareness within the
Greater Grand Forks community of
the Foundation
Anne Temte
Foundation Executive
Director
Kent Hanson
·
·
Conduct monthly “Breakfast with the President”
sessions for area leaders within business and industry
Provide training to employees to assist in soliciting
donations.
Academic & Student Services Action Plan FY10
VISION STATEMENTS:
2009-2010 EXPECTATIONS
Higher Learning Commission
Visit
FTE Reductions
Stimulus Funding
GOALS
Successful higher learning visit
and gain 10 year approval.
PERSON/S
RESPONSIBLE (Team
Leader in bold)
VP ASA, Deans of
Academic Affairs and
Student Affairs
LINKAGE TO MNSCU
STRATEGIC PLAN
2.1, 2.2
Work towards achievement of 17 - VP ASA, Deans of
1 ratio.
Academic Affairs and
Student Affairs
Meet objectives of each stimulus VP ASA, Deans
idea.
4.1
4.1
2.3
2.1, 2.3, 3.1, 3.3
STRATEGIES & TIMELINE
1)Academic year, finalize self
study report, 2) AASC
committee assured all
programs have demonstrated
how they address institutional
learner outcomes in their
program, 3)develop action
strategies for the strategic
plan, 4) continued work on
enhancing assessment
reporting.
Eliminate unnecessary release
credits.
Develop process for release
credit assignemnt.
Continue course section fill
rate evaluation process.
Implement Commercial
Vehicle Operation Program,
Fall FY10
Develop faculty mentoring
program.
Online support for faculty
Hire Academic Coordinator
New program development:
complete curriculum
development for, A. Liberal
Arts Certificate, B. Education
degree, C. Health Unit
Coordinator, D. On-line Fitness
1
OUTCOME
15 Students enrolled.
Preliminary Planning for: 1)
Wind Turbine, A.) Submission
for NSF grant for equipoment
and curriculum development
(10/14/09). B.) Curriculum
submission to AASC - Spring
2010. C.) Program open to
enrollment - 2011. 2.) UAS
Maintenance Tech. A.) ARRA
grant request, B.) Seeking
Federal appropriation
$4,000,000.
Meet expectations of Perkins
Grant
Meet the Perkins Goals
Academic Deans,
Student Affairs Deans,
Perkins Coordinator
2.1
Design New Programs of Study
Dean Dahlen, Norma
Konschak, Hank
Roehrich
1.2
Continuous Improvement with Cultivate quality programs.
the Strategic Plan
Attain NCTC’s negotiated
Perkins measures
1. 1P1-Technical Skill
Attainment- 86.75%
2. 2P1-Crediential,
Certificate or Degree-48.85%
3. 3P1-Student Retention
or Transfer-29.65%
4. 4P1-Student Placement74.68%
5. 5P1-Nontraditiona
Work with Secondary
Education Partners (High
Schools and Perkins
Consortium) to develop new
Programs of Study
Evaluate and Improve
Program Sustainability Process
1. Consider other measures
a. Student income potential
b. Regional (DEED) jobs in
demand reports
Improve assessment reporting
and program review process.
2
AASC to utilize as a platform
for college unity.
Develop strategies for college
growth.
VP ASA, Academic
Deans
2.2, 2.3, 3.1, 3.3, 4.1
Community Connection
Connect with important
community partners to meet
needs.
VP ASA
3.1, 3.3, 4.1,
Jim Retka, Pat Balstad,
Kirsten Michalke
3.1, 3.3, 4.1,
Jim Retka, Pat Balstad,
Susan Snedker
3.1, 3.3, 4.1,
Jim Retka, Pat Balstad,
Kirsten Michalke
3.1, 3.3, 4.1,
Jim Retka, Pat Balstad,
Susan Snedker
3.1, 3.3, 4.1,
Work closely with 12 regional
healthcare faciltiies address
healthcare worker shortage in
the Certified Nursing Assistant
occupation.
Host a Financial Aid College Goal
Sunday
Host a Northwest MN School
Counselors' Association meeting
Director of Financial
Aid
Director of Enrollment
Management
1.1
Continue to work with regional
businesses.
Jim Retka
Organize and deliver College
Goal Sunday.
Organize and deliver
Northwest MN School
Counselors Association
meeting.
Revise Supervisory Leadership
Certificate/Leadership
Institute
1.1, 1.2
2.2, 2.3
3
Establish new program
development subcommittee
of AASC.
Continue to work with work
force committee of the
Chamber. Apply for Knight
Foundation Grant.
COI meet with MN
Department of Employment
and Economic Development
Business Services on a bimonthly basis.
Establish a working
relationship with Job Service
ND.
Apply for Minnesota Job Skills
Partnership Grant in the area
of Lean for Small Business
Establish formal partnerships
with regional higher
educational institutions.
Improve Transfer
Partner with UND
3.1, 3.3, 4.1
Ongoing corporate contracts
1. Welding
2. DEED
3. Lean Health
4. CAN—UND Nursing
5. Manufacturing
6. ND Job Service
Jim Retka, Pat Balstad,
Connie Troska
3.1, 3.3, 4.1
COI working closely with UND
Office of Workforce
Development, Train ND
Northeast, which also includes
Lake Region State College, to
meet healthcare industry need
for Lean Healthcare training.
Jim Retka, Pat Balstad,
Susan Snedker
3.1, 3.3, 4.1
COI working closely with UND
School of Nursing re: Certified
Nursing Assistant certification
for prerequisite for UND RN
program. Includes class and
testing coordination.
1.1, 2.2, 2.3
Draft submitted to Dr. Temte
& Kent Hanson on 10-6-2009
Develop short-term transfer
Norma Konschak
certificates for “general
education” courses without an AA
degree
Pursue Articulation Agreements
Norma Konschak
1.3, 2.3
4
Present to AASC at November
meeting
Acquire new agreeements
1. A.S. EDUC articulation
meeting with MSU-Moorhead
(11/12/2009)
1.3, 2.3
Define operations in Student
Affairs
Develop Student Affairs Process
Manual
Deans and Supervisors
of Student Affairs
Update Student Affairs Virtual
Office forms.
Deans and Supervisors
of Student Affairs
Define inefficiencies in student
affairs through lean process
Deans and Supervisors
of Student Affairs
1.3
Complete the Lean training.
Cover Placement responsibilities
within the college.
Dean of Student
Development, College
Learning Service
Director
Dean of Student
Development. Athletic
Dept. Staff
Deans & Supervisors of
Student Affairs
1.3
Redistribute responsibilities to
existing staff. Identify
processes to complete
required work.
Work towards achieving
identified goals.
Implement the College Athletic
Strategic Plan
Complete Student Affairs
Assessment plan
Increase persistence and
completion rates of
underrepresented
Enhance online services for
students
Review/renew “expired”
articulation agreements
1. Statewide Articulation for
Nursing (1/15/98)
2. Cardiovascular Tech-UMC
(2/11/04)
3. Para medicine-UMC
(2/11/04)
4. Occupational Therapy-UMC
(2/11/04)
5. Radiology Technology-UMC
(2/11/04)
6. Respiratory Therapy TechUMC (2/11/04)
Secure signatures on
outstanding articulation
agreements. 1. Natural
Resources-UMC
Develop the outline of the
process manual with
supervisors.
Complete and post updated
forms in virtual office.
Complete the objectives of the
Access and Opportunity grant.
Increase student awareness of
financial aid resources.
2.1
2.1
Dean of Student
Development, Student
Coordinator
Director of Financial
Aid
1.1
5
Meet with supervisors and
confirm assessment strategies
to complete plan.
Continue intrusive advising,
academic support, social
integration activities
Develop and complete
financial aid orientation.
Increase awareness of available
learning center services.
Dean Dahlen, Ellen
Brehmer
Provide accurate information on
student life.
Dean of Student
Development, Student
Life Coordinators
Provide professional
Increase proficiency in running
development opportunities for BRIO queries.
student affairs employees.
Improve student advising
services.
Assure CLA availability to
students and verify schedules
are posted on-line.
Begin to update Student Life
webpage.
Deans and Student
Advisors of Student
Affairs
4.1
Dean of Student
Affairs
Provide training in running
Hyperion 9.3/BRIO queries.
Develop plan to revitalize
academic advising through
stimulus funding.
Develop an improved process
for assignng advisors.
Establish a task force to
identify and act on advising
issues.
Merge Marketing and
Improve marketing and
Enrollment Management Plans enrollment efforts college wide.
Dean of Student
Affairs and Director of
Enrollment
Management
Create a safe and healthy
learning environment.
Behavioral
Intervention Team
Improve student intervention
methods
Incorporate Enrollment
Management goals and
objectives into a
comprehensive Marketing and
Enrollment Management plan
through the Marketing and
Enrollment Management
Team.
Develop and implement
Behavioral Intervention Team
(BIT).
Updated 11/17/09 SN
Updated 11/30/09 mjb
6
Administrative Services Action Plan FY 2010
Human Resources ♦ Payroll ♦ Business Services ♦ Technology ♦ Radio ♦ Facilities ♦ Institutional Research
VISION STATEMENT: ADMINISTRATIVE SERVICES: the Northland College infrastructure will provide reliable, accurate, and excellent foundations for the support of students, employees,
academic programs, and student services.
2009-10
EXPECTATIONS
GOALS
PERSON/S
RESPONSIBLE
STRATEGIES and TIMELINE
OUTCOMES & ACCOMPLISHMENTS
Team leader – in bold
Institutional
Research
PLAN ALIGNMENT AND INTEGRATION: CULTIVATE HIGH QUALITY PROGRAMS, SERVICES, & EMPLOYEES
1) Develop a
College-Wide
Institutional
Research Center
1a) Serve as a central resource for
the request, compilation, and
electronic repository of institutional
data.
Becky Lindseth
Director of
Institutional Research
Shannon Nelson
Sherry Lindquist
Julie Fenning
Karleen Delorme
Rocky Ammerman
Dennis Paesler
•
•
•
•
•
Hire a Director of Institutional Research
Provide training that will contribute to the ability to
compile and interpret data in an understandable
format.
o Timeline: February 2010 and On-Going
Meet with constituent groups to determine institutional
data needs.
Timeline: April 2010
Provide executive summaries in a standardized
format.
o Timeline: On-going
Page 1 of 19
2009-10
EXPECTATIONS
GOALS
PERSON/S
RESPONSIBLE
STRATEGIES and TIMELINE
OUTCOMES & ACCOMPLISHMENTS
Team leader – in bold
Facilities
PLAN ALIGNMENT AND INTEGRATION: CULTIVATE HIGH QUALITY PROGRAMS, SERVICES, & EMPLOYEES
1) Improve the
effectiveness and
efficiency of the
use of college
facilities
1a) Improve communication with
internal constituents regarding the
scheduling process
1d) Promote college-wide and
departmental continuous
improvement
2) Provide an
electronic system
for facility work
orders
3) Utilize
Technology in a
College-wide
Energy
Management
System
4) Maintain &
Improve Facilities
into the future
2a) Utilize Grouplink for facility
related requests.
3a) Become 100% compatible with
Climate Control/Invensys collegewide
4a) Submit building requests for
2010 Capital Bonding Projects
Bob Gooden
Clinton Castle
Norma Konschak
Hank Roehrich
Steve Crittenden
Mary Fontes
Jim Retka
Lori Johnson
Renee Kringlen
Ron Dvergsten
Cindy Cedergren
Karen Meine
Eric Holum
Jerry Hanson
Bob Gooden
Maintenance employees
Bob Gooden
Clinton Castle
Stacey Hron
Scott Foss
Bob Gooden
Clinton Castle
Eric Holum
Tim Bergerson
Bob Gooden
Clinton Castle
YHR
•
•
•
•
Work collaborative with Academic Affairs (including
COI) in the development of academic
schedules/workforce training.
Work collaborative with Student Affairs in the
development of Student Activities and Student Life
schedules
Conduct an annual review of facility use data
Timeline: Annually
•
•
•
Implement the 5S system in the Facilities shops etc.
Serve on or work closely with the continuous
improvement committee and Lean Team
Timeline: Ongoing in FY10
• Implement GroupLink for facility requests
• Timeline: Spring 2010 – EGF
•
•
•
•
•
Convert all pneumatic controls to digital
Assess current inventory and create plan for
conversion
Timeline: 2009-2014
•
•
•
Submit Lab Initiative
Follow MnSCU Capital Bonding Schedule
Work with architects on submittal
•
•
TRF Complete
•
Page 2 of 19
4b) Have updated Facility
Renewal and Reinvestment
Modules (FRRM) reports
4c) Replace existing signs with
uniform college signage.
4d) Utilize MnSCU suggested
survey results as a tool for
improvement of operations and
staff motivation.
5) Create an
effective collegewide recycling
program
6) Improve
communication
regarding facility
related topics
Bob Gooden
Clinton Castle
Kathy Huschle
Susie Harrie
6a) Find new ways to communicate Bob Gooden
Clinton Castle
to employees, customers, and
students.
9a) Ensure all employees and
students are aware of process
•
•
•
Timeline:
Update building information annually
Timeline: January 2010 (annually)
•
•
•
Implement Phase II of the Signage action plan.
Timeline: 2009, 2010,2011
Share both negative and positive results with
maintenance employees
Share results with Facilities Committees
Create action plans to correct any deficiencies
Timeline: Survey Spring 2010 (annually)
•
Contract with Minnesota Waste Wise to develop a
college-wide program
Timeline: On-going
•
Electronic Message Boards
All Employee Updates/Meetings
Web Site
Weekly Newsletter (articles)
Maintenance Departmental Meetings
In-Service Presentations
Timeline: On-going
Combine the campus facilities committees into a
college-wide committee.
Create an action plan for the committee to improve
facility-related items.
Timeline: Fall 2009
Create a mandatory orientation for vehicle use
Timeline: Spring 2010
•
•
•
•
5a) Improve and standardize
college-wide recycling program
6b) Develop an action-oriented
Facilities Committee
7) Create an
efficient vehicle
use process
WSN
Bob Gooden
Clinton Castle
Eric Holum
Tim Bergerson
Bob Gooden
Clinton Castle
Bob Gooden
Clinton Castle
Bob Gooden
Clinton Castle
Facilities Committee
Bob Gooden
Clinton Castle
Jesse Adkins
Shannon Boen
Julie Fenning
Jennifer Sundberg
•
•
•
•
•
•
•
•
•
•
•
•
•
•
•
EGF Complete
•
•
•
Page 3 of 19
8) Increase
enthusiasm of
maintenance staff
7a) Implement new ways to
motivate employees
Bob Gooden
Clinton Castle
•
•
•
•
•
•
•
•
Conduct annual performance reviews
Discover what motivates employees
Schedule and conduct monthly departmental
meetings to increase employee involvement
Reassign employee tasks and responsibilities to
special projects when possible
Ensure fairness for employees by demonstrating
equity in the department
Support and encourage professional development
Assign projects to cross-college teams when possible
Timeline: On-going
•
Page 4 of 19
2009-10
EXPECTATIONS
GOALS
PERSON/S
RESPONSIBLE
STRATEGIES and TIMELINE
OUTCOMES & ACCOMPLISHMENTS
Team leader – in bold
Business Services
PLAN ALIGNMENT AND INTEGRATION: CULTIVATE HIGH QUALITY PROGRAMS, SERVICES, & EMPLOYEES
1) Increase
efficiencies of the
purchasing
process.
2) Effectively
manage service
centers and
auxiliary accounts
1a) Increase use of the electronic
purchase requisition process
Dennis Paesler
Michelle Bakken
Clinton Castle
1b) Assure that cost center
authorizations follow organizational
chart
Michelle Bakken
Bonnie Klasen
1d) Develop procedure for on-line
approval of credit card purchases
Michelle Bakken
Yvette Schneider
2a) Maintain cost center structure
that tracks revenue and
expenditures relating to vehicle
inventory
Michelle Bakken
Bob Gooden
Clinton Castle
2b) Establish college-wide
standard operating procedure for
the use of Parking Lot service
center funds
2c) Ensure food service facilities
are adequately funded for repairs
and maintenance
Dennis Paesler
Bob Gooden
Clinton Caslte
Dennis Paesler
Clinton Castle
Bob Gooden
Cabinet
•
•
•
Identify who is using paper PO’s
Provide training
Redesign instructions for on-line purchase
requisitions
Timeline: On-going
• Train authorizer in PCS – ISRS
• Update cost center authorization
Timeline: On-going
• Implement on-line approval system for credit card
purchases
• Establish procedure for obtaining approvals from
multiple cost center authorizers on a single credit card
Timeline: Training in October 2009
• Evaluate revenues and expenditures on a semiannual
basis
• Will continue to monitor the self sufficiency of the fleet
program
Timeline: On-going
• Develop and implement guidelines for parking lot
service funds expenditures
Timeline: 2010 & On-going
•
•
•
•
•
Determine funding needs for food service facilities
Research and evaluate funding sources
Develop a funding plan for on-going food services
facilities support
Timeline: 2010 &On-going
•
•
•
•
Page 5 of 19
3) Standardize
Common Business
Practices CollegeWide
4) Increase
employee
understanding of
the budget process
5) Develop collegewide data-driven
management tools
that utilize our
information in ISRS
3a) Maintain PSEO standard
operating procedure
Michelle Bakken
Barb Noel
Student Services
•
Refine procedure implemented in FY2008
Timeline: Ongoing
•
3b) Develop Service Contracts
standard operating procedure
Dennis Paelser
Bob Gooden
Clinton Castle
Business Office Staff
•
•
•
3c) Increase chargeback
efficiencies by utilizing the “Cost
Allocation” module
Michelle Bakken
Yvette Schneider
3d) Develop standard operating
procedures for specific work tasks
to assist in cross training.
Business Office Staff
Develop process to identify appropriate vendors
Develop calendar for annual updates of certificates of
insurance and service contracts
• Develop template letter to send to vendors
• Develop tracking system and repository of certificates
Timeline: October 2010
• Research ISRS documentation on module
• Develop standard operating procedure
• Implement utilization of the cost allocation module for
charge backs (telephone, postage, copy charges,
and mileage)
• Implement procedure for financial aid charging of
books by January 2010
Timeline: On-going
• Utilize standardized template to create SOP’s
• Create on-line repository of SOP’s
• Update SOP’s utilizing new SOP template.
• Identify additional tasks for SOP’s
Timeline: ongoing
4a) Continuously improve budget
process and communication to
employees
Dennis Paesler
Michelle Bakken
•
•
5a) Train Business Office staff in
BRIO, Oracle Operational
Database, and other reporting
tools.
Dennis Paesler
Improve and document various aspects of the Budget
Process:
o Budget Development/Adjustment Process
(preliminary budget through final budget).
o Budget monitoring and tracking process.
o Communication with employees regarding
budget matters and ensure timely posting of
monthly budget reports in Virtual Office.
Timeline: On-going
• Identify and train staff in reporting tools
• Identify reports that can be generated with the tools
Timeline: November 2009 &On-going
•
•
•
Page 6 of 19
6a) Expand the use of the shared
Business Services folder on the N
Drive
Business Office Staff
•
•
Add viewing rights for Business Office staff
Conduct training
Timeline: On-going
•
6b) Utilize the web as an internal
and external communication tool
and resource
7a) Improve communication and
processes by coordinating efforts
with various departments
Dennis Paesler
Julie Fenning
•
•
7c) Ensure fiscal policies and
procedures are up-to-date
Dennis Paesler
Michelle Bakken
7d) Increase awareness of
Bookstore and Business Services
contacts
Dennis Paesler
Michelle Bakken
8) Increase
effectiveness and
efficiency of
Business Services
8a) Realign job responsibilities
within the business office due to
personnel changes.
Dennis Paesler
Michelle Bakken
9) Implement SOP
to address findings
from the OLA
9a) Improve compliance with
regulations/policies
9b) Implement departmental
changes as necessary
Dennis Paesler
Michelle Bakken
10) Explore
alternate report
formats for
budgets and other
financial data
10) Improve communication to
employees
Dennis Paesler
Michelle Bakken
Sandy Bratvold
Julie Fenning
6) Promote
Technology as a
tool in continuous
improvement of
college operations
7) Promote
interdepartmental
communications
Dennis Paesler
Mary Fontes
BSS Group
Review and Update web page information when
necessary
Timeline: On-going
• Schedule joint meetings with Business Services,
Student Services, and other departments as needed
• One meeting per semester
Timeline: July, October, March
• Fixed Asset Policy will be updated by March 2010
• Bookstore policy will be updated by March 2010
Timeline: On-going
• Create communication strategies
• Create and distribute services contact directory each
semester
Timeline: Ongoing
• Review position descriptions annually and realign
responsibilities when practicable
• Conduct annual performance reviews
• Utilize employee development tools such as
StrengthsFinder to better utilize employee talents
Timeline: On-going
• Review the standard operating procedures to address
findings in the audit
• Develop SOP as needed
• Communicate procedural changes to the college
community
Timeline: Ongoing
• Review existing reports that are distributed college
wide.
• Implement user-friendly reports that enhance
employee data satisfaction
Timeline: November 1, 2009
•
•
•
•
•
•
Page 7 of 19
2009-10
EXPECTATIONS
GOALS
PERSON/S
RESPONSIBLE
STRATEGIES and TIMELINE
OUTCOMES & ACCOMPLISHMENTS
Team leader – in bold
Human Resources
& Payroll
PLAN ALIGNMENT AND INTEGRATION: CULTIVATE HIGH QUALITY PROGRAMS, SERVICES, & EMPLOYEES
1) Develop and
Julie Fenning
1a) Establish roles and
• Safety Officer - obtain the Advance Safety Certificate
implement an
responsibilities of Safety Officer
Safety Committee
o Timeline: November 2009
effective safety
• Establish a safety management system focusing on
program
the regulatory elements.
• Develop required written programs & procedures
• Increase activities of the Safety Committee by
creating an action plan by December 2009.
• Develop recordkeeping system for all aspects of
safety
o Timeline: June 30, 2010
Julie Fenning
1b) Manage required safety
• Conduct an audit on all required safety training.
training
o Timeline: June 30, 2010
• Create an SOP for new hires/separating employees to
maintain accurate training records.
Julie Fenning
1c) Maintain current MSDS
• Conduct an audit on all hazardous materials and
inventory
update MSDS inventory. (December-January)
• Communicate MSDS on-line program to employees
• Establish an employee notification schedule
• Input new MSDS
• Timeline: On-going
Julie Fenning
1d) Increase utilization of current
• Provide training & information about capabilities of
MSDS software system
current system.
• Create a Jing video for the MSDS system
Timeline: Spring 2010
Julie Fenning
1e) Maintain safe work
• Conduct one preliminary safety inspection of all
environment by addressing
Safety Committee
buildings & grounds and create action plan and
reported safety concerns
timelines for correction of hazards.
•
•
•
•
•
Page 8 of 19
1f) Enhance the Drug Free
Schools and Campuses Act
Compliance Activities
Becky Lindseth
Julie Fenning
Mary Fontes
Kelsy Blowers
Safety Committee
Student Life
2a) Ensure staff performance
appraisals are conducted annually
Kristi Lane
Becky Lindseth
2b) Research and compile
information regarding performance
appraisal systems at other MnSCU
institutions.
Becky Lindseth
3) Review and
revise employee
selection process
3a) Develop and implement
search committee candidate
review summary.
Becky Lindseth
Diane Rapacz
4) Review and
4a) Develop and Implement online
Kristi Lane
2) Develop and
implement an
effective
performance
management
system
Timeline: June 2010
• Designate Drug Free Schools and Campuses
compliance responsibility to the Safety Committee
• Conduct the Drug-Free Schools and Campuses
Biennial Review
• Schedule and provide college-sponsored activities
that offer healthy living options as alternatives to
alcohol and drug consumption.
• Update and disseminate information as required by
the Drug Free Schools and Campuses Act.
• Ensure compliance with guidelines established by the
US Department of Education
Timeline: 2009 & On-Going
• Notify supervisor and employee of performance
appraisals due date
• Provide supervisor and employee with a copy of
performance appraisal instrument and position
description
• Track completion of performance appraisals
• Send reminder notification when necessary
• Utilize standardized template to develop standard
operating procedure
Timeline: April 2010
• Attend HR Conference to establish relationships with
other HR employees
• Review MnSCU HR Website
• Contact other MNSCU HR Departments for best
practices
Timeline: February 2010
• Research & compile information from other MnSCU
institutions
• Provide draft options to Cabinet
• Implement selected option
• Revise policy if necessary and complete the policy
approval process
Timeline: May 2010
• Research & compile information from other MnSCU
•
•
•
•
•
Page 9 of 19
revise new
employee
orientation process
orientation.
4b) Implement new employee
checklist
Kristi Lane
5) Develop and
implement an
employee
separation process
5a) Implement employee exit
checklist
Kristi Lane
6) Implement an
online system for
employee
assignments.
6a) Implement system for
notification of assignments, office
assignments, building access, and
finance management.
7) Implement
programmatic
online employee
directory.
7a) Improve efficiency by
implementing an automatic
programmed online employee
directory.
Becky Lindseth
Julie Fenning
Kristi Lane
HRIS Manager
Stacey Hron
Bob Gooden
Clinton Castle
Dennis Paesler
Becky Lindseth
Stacey Hron
Scott Foss
8) Implement
applicant tracking
system.
8a) Improve efficiency by
implementing NeoGov, an
unclassified applicant tracking
system.
Diane Rapacz
Kristi Lane
Becky Lindseth
institutions regarding best practices
• Form task group to review compiled information and
current process
• Make recommendation regarding implementation
regarding on-line orientation.
Timeline: August 2010
• Research & compile information from other MnSCU
institutions regarding best practices
• Review compiled information and current process
• Revise current new employee checklist if necessary
• Develop standard operating procedure
• Communicate new process to employees
Timeline: March 2010
• Research & compile information from other MnSCU
institutions regarding best practices
• Review compiled information and current process
• Revise current employee exit checklist if necessary
• Develop standard operating procedure
• Communicate new process to employees
Timeline: March 2010
• Purchase GroupLink licenses for respective
personnel.
• Complete design of the online process.
• Conduct training of respective personnel.
• Implement GroupLink system.
Timeline: April 2010
•
Meet to determine instrument to utilize to create
programmed online directory.
• Meet periodically to assess progress.
Timeline: August 1, 2010
• Participate in training opportunities for the design of
NeoGov template.
• Determine design of NCTC information contained
within NeoGov.
• Convert to NeoGov for unclassified applicant tracking
•
•
•
•
•
Page 10 of 19
9) Implement
standard operating
procedures to
address findings
from the Office of
Legislative Auditor
9a) Improve compliance with
regulations/policies.
10) Affirmative
Action Plan.
10a) Write an effective affirmative
action plan.
Kristi Lane
11) Utilize the
online I-9
verification system.
11a) Implement E-Verify, the
online I-9 verification system for
employment verification of new
employees.
Becky Lindseth
Kristi Lane
Diane Rapacz
Melrene Kaiser
Lori Johnson
Renee Kringlen
9b) Implement departmental
changes as necessary.
Becky Lindseth
Diane Rapacz
Tiffanie Bieganek
Kristi Lane
process.
Timeline: August 1, 2010
• Review the standard operating procedures to address
findings in the audit.
• Develop standard operating procedures as needed.
• Communicate procedural changes to the college
community.
Timeline: 2009-2010 and Ongoing
• Conduct workforce analysis to determine
underutilization of protected groups.
• Write affirmative action plan.
• Submit affirmative action plan to Office of the
Chancellor and Minnesota Management & Budget.
Timeline: July 2010
• Train designated employees in use of E-Verify online
system.
• Communicate new process to
administrators/supervisors .
• Implement E-Verify according to State of Minnesota
schedule.
• Evaluate and improve process as needed.
Timeline: As determined by State of Minnesota and
ongoing.
•
•
•
Page 11 of 19
2009-10
EXPECTATIONS
GOALS
PERSON/S
RESPONSIBLE
STRATEGIES and TIMELINE
OUTCOMES & ACCOMPLISHMENTS
Team leader – in bold
Training &
Development
1) Develop and
implement Security
Awareness
Program
1a) Ensure employees complete
required Security Awareness
Training
Julie Fenning
2) Develop and
implement
Continuous
Improvement
Training Program
2a) Provide opportunities for
professional development for
employees
Julie Fenning
Lean Team
2b) Research & compile
leadership development
information from other MnSCU
institutions
Julie Fenning
3a) Create Professional
Development Plan
Julie Fenning
3) Provide
professional
development
opportunities for
•
•
Ensure all new employees take “Core” courses
Review employee lists to establish list of employees
requiring “subject” courses.
• Enroll employees in required courses
• Notify employees and supervisors of required
courses.
• Monitor completion of required courses.
Timeline: On-going
• Create a team of certified lean facilitators.
• Develop the CI Committee and create an action plan
for activities.
• Conduct CI training with President’s Cabinet and all
supervisors
• Conduct brainstorming sessions with six groups to
determine training needs and ideas for continuous
improvement projects:
• Form teams to complete continuous improvement
projects
• Maintain inventory and status of continuous
improvement projects
Timeline: January 2010 and On-going
• Review MnSCU HR Website
• Contact other MNSCU HR Departments for best
practices
Timeline: FY2010
• Create a formal professional development plan for the
college
• Conduct brainstorming sessions for select groups of
.
.
•
•
Page 12 of 19
Northland College
employees
employees
• Conduct a training needs assessment for employees
• Schedule/offer training sessions as a result of needs
assessments and brainstorming sessions
• Implement SkillSoft and Convenience Learning
courses into training plan
• Work with IT to coordinate classroom/one-on-one
training sessions for employees
Timeline: FY2010 and On-Going
Page 13 of 19
2009- 2010
Goals
Person/s Responsible
Team leader
Strategies and timeline
Outcomes and Accomplishments
Technology
PLAN ALIGNMENT AND INTEGRATION: CULTIVATE HIGH QUALITY PROGRAMS, SERVICES, & EMPLOYEES
1) Increase
effectiveness
and efficiencies
through the use
of technology
1a) Provide Grouplink as a
single point of contact for
all technology related
needs and services.
Stacey Hron
IT Employees
•
•
•
Provide additional training on the use of Grouplink
Provide training videos and handouts on the use of Grouplink
Monitor ticket requests and make sure they are completed in
a timely manner
• Monitor survey results to make sure requests are completed
Timeline: ongoing
• Implement Kiosks at IT Help Desks to streamline technology
requests
Timeline: January 2010
•
1b) Streamline collegewide document
management
Stacey Hron
•
•
1c) Increase efficiency and
effectiveness of
communication system
Stacey Hron
Jennifer Sundberg
1d) Promote college-wide
and departmental
continuous improvement
1e)Expand Information
Technology Solutions
Jennifer Sundberg
IT employees
Charles Gray
Stacey Hron
Research and provide a document management system such
as Sharepoint
• Setup document collaboration with workflow
• Provide training to employees on the use of a document
management system
Timeline: May 2010
• Purchase and setup an integrated Digital Signage system
• Provide web interface for event submissions
• Provide Training to users and signage admin
• Integrate with web calendar of events
Timeline: November 2010
• Serve on or work closely with the continuous improvement
committee and Lean Team
Timeline: Ongoing in FY10
• Deploy Zenworks – to allow consistent and managed desktop
environment across all of Northland and asset inventory.
• Integrate the use of Zenworks with Grouplink
•
•
•
Page 14 of 19
•
2) Promote &
facilitate the use of
technology
2a) Gather input and
promote employee and
student involvement at
technology committee
meetings
2b) Maintain recycling
plans to ensure equipment
is up to date and in good
working order.
2c) Develop on-going
employee learning
opportunities in
technology.
Stacey Hron
Joanne Johnson and
Jennifer Sundberg
Technology Committee
2d) Continuously add to
and update technology
training web site.
2e) Offer training and
promote D2L as a learning
tool
Holly Deschene
Develop integration between Novell and Active Directory to
allow products like Sharepoint
• Deploy Groupwise messenger - allow instant communication
between Groupwise users
• Test and Develop a ‘virtual' server environment – to allow
savings on hardware costs, network space, and electrical
needs
Timeline: June 2010
• Facilitate Technology Committee meetings
• Survey student and employee technology needs
• Update Technology Master plan and related action plans
Timeline: May 2010
Stacey Hron
IT Employees
Technology Committee
• Review and update recycling plans
Stacey Hron
Holly Deschene
Jennifer Sundberg
• Coordinate training efforts with Training and Safety Officer
• Survey technology training needs
• Provide group and individual technology learning
Karleen Delorme
Holly Deschene
•
•
Timeline: May 2010
opportunities.
• Provide professional development opportunities to maintain IT
staff knowledge
• Provide training videos on FAQs
Timeline: On-going
• Seek input relating to technology needs and maintain an upto-date technology training web site.
Timeline: On-going
• Provide D2L group and individual training sessions
Timeline: On-going
•
•
Page 15 of 19
2009-10
EXPECTATIONS
GOALS
PERSON/S
RESPONSIBLE
STRATEGIES and TIMELINE
OUTCOMES & ACCOMPLISHMENTS
Team leader – in bold
Radio Station
1) Improve,
modernize and
expand radio
station
infrastructure and
develop
programming using
Legacy Grant
Funds
1a) Purchase and assemble
remote production unit
Mark Johnson
1b) Develop new local
programming
Mark Johnson / Ben
Kosharek
1c) Develop web media for Pioneer
90.0rg
Mark Johnson/Ben
Kosharek
•
•
•
•
Complete grant application and execution
Timeline: August 2009
• Purchase van for remote production
Timeline: November 2009
• Purchase Remote production equipment
Timeline: December 200
Use remote production vehicle to produce one live
broadcast per month
Timeline: Beginning December 2009
• Organize and broadcast a live concert series in
conjunction with Northland Theater and Arts
department.
• Develop 60 second series of shows on domestic
and farm animal care in conjunction with
Pennington County Humane Society and
Northland College FBM division.
• Develop “Sounds like Northland” weekly series
featuring music and interviews with area
musicians.
• Develop “Northland Voices” short form community
affairs programming.
Timeline: Beginning October 2009
• Create videos, photos, blogging and other media
using the remote production vehicle
Timeline: Beginning December 2009
• Initiate two additional web streams for online
delivery of HD content.
•
Page 16 of 19
•
2) Maintain and
grow levels of
financial support
2a) Increase and maintain grant
revenue
Mark Johnson
2b) Increase local business
underwriting revenues by
$10,000.00
Ben Kosharek
2c) Increase listener support
revenue by 15 - 25%
Ben Kosharek
Enable and archive online playlists featuring song
title and artist information
• Gain internal control of online web modifications
and maintenance
• Enable podcasting
Timeline: June 2010
• Apply for CPB digital conversion grant
Timeline: September 2009
• Complete required CPB annual financial reporting
•
Update the web to provide introductory data for
potential business underwriters.
Timeline: June 2010
• Dedicate 2 hours per week to underwriting
solicitation
• Dedicate 2 hours per week to underwriting
production and account maintenance.
Timeline: Beginning October 2009
• Create an online method with the foundation for
business underwriting payments via credit card
Timeline: December 2009
• Prior to pledge drive improve communication with
past donors, including renewal notices and
reminders to lapse donors.
Timeline: September 2009
• Create an online method with the foundation for
listener pledges via credit card.
Timeline: December 2009
• Provide a sustaining membership option for
listener pledges.
• Update listener support web page
• Increase volunteer and college staff involvement
during pledge drive to provide consistent pledge
solicitation and in studio support
• Explore possibilities of creating a major and
planned giving program.
Timeline: June 2010
•
•
•
Page 17 of 19
3) Complete Digital
conversion project
for CPB Digital
conversion grant
2d) Improve community and
college relations and awareness
Ben Kosharek
2e) Update station on air imaging
Ben Kosharek
3a)Implement digital broadcasting
Mark Johnson
3b)Broadcast three digital channels Mark Johnson
•
Realign station advisory board to meet the CPB
grant guidelines and assemble a body of
influential citizens interested in the stations future
• Work with the athletic department to enhance
coverage of pioneer sports. Meet with Paul
Peterson by fall startup.
• Trade underwriting credits for print advertising with
the Times/Watch and other key media to create
awareness.
• Revive the arts calendar to provide awareness of
regional visual and performing art events.
Timeline: June 2010
• Work with advisory board to develop marketing
and promotions
• Continually search for new voices to add to the
station
• Create and maintain new positioning statements
and slogans
• Update print materials
• Give away promotional items to increase
awareness
• Research the possibility of creating a sample CD
to send to prospective listeners
Timeline: June 2010
• Work with engineer to develop equipment list for
digital conversion
• Complete bid process
• Order and install equipment
• Test and begin digital broadcasting
Timeline: March 2010
• Add 2 dedicated studio spaces
• Determine programming for each channel:
o Solicit community input
o Conduct community meetings
o Create online Survey
• Promote new programs:
o Promote on existing analog station
•
•
•
•
Page 18 of 19
Promote at remote broadcast appearances
Promote in newspaper ads
Promote on Pioneer90.org
Prize giveaways
Timeline: April 2010
• Produce a weekly student senate program
• Develop programming related to Northland
Athletics
• Broadcast from various locations using remote
unit
• Involve college professionals as radio guests
• Actively seek and conduct interviews
Timeline: weekly starting November 2009
o
o
o
o
4)Contribute to the
college strategic
goals
4a) Increase college involvement
and awareness
Mark Johnson/Ben
Kosharek
•
Page 19 of 19
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