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'TCS' Resume Information Extractor (RINX) optimizes talent management of a large workforce

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'TCS' Resume Information Extractor (RINX) optimizes talent management of a large workforce
Client Experience
'TCS' Resume Information Extractor
(RINX) optimizes talent
management of a large workforce
by automating competency
extraction for its skills repository
For knowledge services companies such as TCS, people are
their most valuable asset. As such, it is imperative that these
organizations know the skills and competencies of all their
employees so that they can make more informed decisions in
planning, training and delivery management. However,
mining résumés of a large workforce is a tedious and time
consuming process.
To meet this challenge, we developed the Résumé
Information Extractor (RINX), a tool that uses text-mining,
automation, natural language processing, data-mining and
information retrieval technologies to deliver high-quality skillrelated information to update the organization’s skill
repository in real-time. TCS now has an updated knowledge
base of employee competencies, allowing managers to
quickly and correctly identify candidates best suited for
specific positions, projects, or tasks.
Customer
Internal (TCS)
Industry
IT
Offering
Resume Information
Extractor
Client Experience
About the Client
Tata Consultancy Services Limited (TCS) is engaged in providing information technology (IT)
services, business solutions and outsourcing. The company offers a consulting-led,
integrated portfolio of IT, BPO, infrastructure, engineering and assurance services. This is
delivered through its unique Global Network Delivery Model (GNDM™), recognized as the
benchmark of excellence in software development. A part of the Tata group, India’s largest
industrial conglomerate, TCS has over 214,770 employees in 42 countries. It is headquartered
in Mumbai, India.
Business Context
TCS' Solution
To stay ahead of the curve in today’s uncertain yet
fiercely competitive economy, companies in the IT
services industry must optimize the value of their most
important asset –human capital. To run the business
efficiently managers should have access to top quality
skills and competencies. Thus, an up-to-date
organizational skills inventory is mandatory for business
planning, acquisition, hiring, training and project
delivery management functions.
We developed the Résumé Information Extractor (RINX),
based on our information extraction framework INX.
RINX parsed the résumé of the employee for
information such as project experience, role, services
rendered, technology, project platform and role
performed in various projects, to derive a set of
competencies and proficiency levels defined by the
organization’s Learning and Development (L&D) group.
The solution provided a batch job submission interface
and a simple mechanism to read and consume the
extracted competency and proficiency information of
the employees. It consisted of two major modules:
While employee competencies are available in their
résumés, culling out relevant information manually
from time to time is tedious and error-prone. This is
especially true for a large and growing company like
TCS, with several tens of thousands of employees. With
new employees recruited every day, the Competency
Management division of TCS’ HR function found
competency repository management to be a
challenging task. An incomplete picture would lead to
inefficient planning, acquisition and training. The
division needed an automated solution to deliver highquality skill-related information to develop and update
the organization’s skill repository in real-time. The
solution had to work for all TCS’ employees across
domains, and for all levels of expertise and experience.
n
Extraction of project attributes like role, services
offered, duration of project/employment and
technology used from the résumé of the employee
n
Mapping technology to applicable skills and to
calculate proficiency levels based on the project
duration and role
We drew on the expertise of TCS’ System Research Lab
in the area of information retrieval and search. Various
text processing algorithms like sentence boundary
detection and correction, automated gazette creation
and search utilities, automated difference measuring
tools helped in the quick development of the RINX
solution. Other technologies used were the Document
Format Converter and the Hierarchical Gazette Support.
Client Experience
By using the information extraction framework ‘INX’ as a
spring board for developing RINX, we reduced the time
for development while ensuring the accuracy of
extraction. In addition, the declarative process in INX for
specifying text preprocessing steps, templates for
specifying complex syntactic and semantic patterns
along with post-processing made the development of
RINX very easy.
Benefits
Our Résumé Information Extractor (RINX) made the
development of a skills and competencies repository
efficient and effective by bringing in an accurate and
efficient automated method to extract key elements of
information from a collection of résumés. Other benefits
included:
n
Fewer manual errors due to the use of automation
n
Continuous update facility, resulting in an up-todate repository
n
Scalability to handle larger volumes in the future
n
Ability to quickly identify candidates best suited for
specific positions, projects, or tasks
n
Ability to plan future requirements and business
development initiatives due to an updated
competencies repository in real time
Today we have successfully completed extraction of
competency details from 65675 resumes using the tools Word
to text convertor, RINX, and competency extractor. We wish
to specially thank RINX team for their hard work and efforts
towards making this possible in a very short time. The tools
were well designed, extremely effective and are very easy to
use.
You and your team have been committed and always
available to us, timely support, guidance and continuous
updates helped us to complete this activity as planned.
Our sincere appreciation to you and we look forward to work
with you and your team again for our future requirements.
- Murali Padmanabhan
Head, Learning Solutions Group
Learning & Development, HR, TCS
Contact
For more information please email us at [email protected]m
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About Tata Consultancy Services Ltd (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that
delivers real results to global business, ensuring a level of certainty no other firm can match.
TCS offers a consulting-led, integrated portfolio of IT and IT-enabled infrastructure, engineering
and assurance services. This is delivered through its unique Global Network Delivery ModelTM,
recognized as the benchmark of excellence in software development. A part of the Tata Group,
India’s largest industrial conglomerate, TCS has a global footprint and is listed on the National
Stock Exchange and Bombay Stock Exchange in India.
IT Services
Business Solutions
Outsourcing
All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained here is
correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in
any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate copyright, trademark and
other applicable laws, and could result in criminal or civil penalties. Copyright © 2012 Tata Consultancy Services Limited
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For more information, visit us at www.tcs.com
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