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PPG Industries takes TCS’ help to customers’ choices

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PPG Industries takes TCS’ help to customers’ choices
Client Experience
PPG Industries takes TCS’ help to
host on the cloud and widen its
customers’ choices
PPG Industries, a global leading paints and coatings company,
wished to deploy its North American Architectural Coatings
business unit website & related database on the cloud to gain
a flexible technology infrastructure. TCS used its deep
expertise in cloud computing and Microsoft technologies to
deploy PPG’s North American Architectural Coatings web
application in Azure. PPG now has a flexible web
infrastructure that provides innovative colour experiences to
its customers and provide host of other services to its ever
expanding consumer base.
Contact
For more information, contact us at [email protected]
Subscribe to TCS White Papers
TCS.com RSS: http://www.tcs.com/rss_feeds/Pages/feed.aspx?f=c
Feedburner: http://feeds2.feedburner.com/tcscasestudies
Mobile
About Tata Consultancy Services (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that
delivers real results to global business, ensuring a level of certainty no other firm can match. TCS
offers a consulting-led, integrated portfolio of IT and IT-enabled, infrastructure, engineering and
assurance services. This is delivered through its unique Global Network Delivery ModelTM,
recognized as the benchmark of excellence in software development. A part of the Tata Group,
India’s largest industrial conglomerate, TCS has a global footprint and is listed on the National
Stock Exchange and Bombay Stock Exchange in India.
Network
Cloud
Computing
For more information, visit us at www.tcs.com
IT Services
Business Solutions
Outsourcing
All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained here is
correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in
any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate copyright, trademark and
other applicable laws, and could result in criminal or civil penalties. Copyright © 2011 Tata Consultancy Services Limited
TCS Design Services I M I 06 I 11
Laptop
Server
Database
Customer
PPG Industries
Industry
Manufacturing
Offering
IT Services – Azure
Cloud Computing
Client Experience
Client Experience
About the Client
TCS used our Integrated Project Management System
(IPMS) tool to ensure delivery followed standard
quality assurance processes, effort logging and
monitoring, defect verification and validations. These
key project details were used to create project delivery
metrics, root cause analysis for defects and further for
process improvement and defect prevention. TCS’
Integrated Quality Management Framework helped us
closely track every aspect of the application for quality
checks throughout the project lifecycle. We also
utilized our Integrated Quality Management System
(iQMS) which provided process guidelines to ensure
the quality of the solution delivered.
PPG Industries’ vision is to continue to be the world’s leading coatings and specialty products
company. Founded in 1883, the company serves customers in industrial, transportation,
consumer products, and construction markets and aftermarkets. With headquarters in
Pittsburgh, PPG operates in more than 60 countries around the globe. Sales in 2010 were
$13.4 billion. PPG shares are traded on the New York Stock Exchange (symbol: PPG).
For more information, visit www.ppg.com.
Business Context
TCS' Solution
The paint and coatings industry today is highly
competitive, and companies are faced with the
additional challenges of rising input prices and stricter
environmental regulations that increase operating
costs. In order to retain and grow market share, PPG
Industries wanted to host their North American
Architectural Coatings paint products website in a way
that would showcase its range of colours to its
customers and showcase matching products with their
largest customer’s products. The company chose to
deploy its web on the cloud to save time and costs and
gain flexibility. The cloud solution eliminated the
upfront fixed investment in infrastructure and provided
the advantage of pay-per-use pricing, while giving PPG
access to resources to meet peak loads.
TCS provided PPG with a solution that helped the
company surmount its technology limitations and
exploit cloud computing to enhance its end-consumer
and dealer experience. By deploying its North American
Architectural Coatings website on the cloud, PPG would
be able to adapt its database of paint colours in
accordance with the seasons as well as provide
consumers with the ability to download large
executable files and integrate them with hosted
interactive solutions.
Looking for an IT partner with resources and expertise
in the Azure cloud environment, PPG approached TCS
to re-engineer the company’s North American
Architectural Coatings website and deploy the site to
Microsoft’s Azure cloud technology. The company also
turned to TCS for help with the related database
migration and to provide training for post-deployment
support.
The key milestones in the engagement were:
n
Assessing the website to function on Azure
technology
n
Providing a deployment strategy
n
Leveraging partnership and investment from the
Microsoft team
n
Re-engineering the site for deployment
n
Deploying the site on the Azure Cloud
n
Training the client team
We provided the solution in an onsite/offshore mode,
utilising our Global Network Delivery Model (GNDM™).
Resources at the company headquarters in Pittsburgh,
USA worked seamlessly with the project Offshore
Delivery Centre in Delhi, India.
The TCS account team leveraged the expertise of the
TCS’ Microsoft Centre of Excellence(CoE) and
Microsoft’s technology team to deliver the solution in a
short period. TCS applied a tested set of best practices
developed by our CoE over previous projects to help
the project team design and deliver a best-of-class
application in terms of user experience, performance,
memory management, security etc.
Benefits
The engagement with TCS provided PPG with the
following benefits:
n
Deployment of PPG’s North American Architectural
Coatings website on the Azure cloud technology,
providing paints industry leader with a scalable and
flexible solution
n
Enhanced end consumer and dealer experience
through an interactive web infrastructure
n
Flexibility to enhance the website and applications
as needed
n
Flexibility to increase and decrease the database
usage as per the fluctuations in the paint buying
seasons
n
An optimal cost solution due to the use of the
onsite/offshore model
n
By moving to Azure, PPG enabled itself to bring
more campaigns & colour experience to customers
PPG was pleased with the cloud deployment of its
website and has been able to exploit this deployment
to expand its services through innovative solutions
using Mobile technology, which included iPhone and
Android device applications created by the TCS team.
We were very interested in hosting our new application on
Microsoft’s Azure platform, but realized we needed a partner
to provide the expertise to make it happen. So we turned to
TCS to work with us and Microsoft to really develop this new
offering. TCS was able to do this and leverage the strength of
all three parties involved so we could bring this innovation to
market.
- Werner Baer
Vice President, Information Technology
PPG Industries
Client Experience
Client Experience
About the Client
TCS used our Integrated Project Management System
(IPMS) tool to ensure delivery followed standard
quality assurance processes, effort logging and
monitoring, defect verification and validations. These
key project details were used to create project delivery
metrics, root cause analysis for defects and further for
process improvement and defect prevention. TCS’
Integrated Quality Management Framework helped us
closely track every aspect of the application for quality
checks throughout the project lifecycle. We also
utilized our Integrated Quality Management System
(iQMS) which provided process guidelines to ensure
the quality of the solution delivered.
PPG Industries’ vision is to continue to be the world’s leading coatings and specialty products
company. Founded in 1883, the company serves customers in industrial, transportation,
consumer products, and construction markets and aftermarkets. With headquarters in
Pittsburgh, PPG operates in more than 60 countries around the globe. Sales in 2010 were
$13.4 billion. PPG shares are traded on the New York Stock Exchange (symbol: PPG).
For more information, visit www.ppg.com.
Business Context
TCS' Solution
The paint and coatings industry today is highly
competitive, and companies are faced with the
additional challenges of rising input prices and stricter
environmental regulations that increase operating
costs. In order to retain and grow market share, PPG
Industries wanted to host their North American
Architectural Coatings paint products website in a way
that would showcase its range of colours to its
customers and showcase matching products with their
largest customer’s products. The company chose to
deploy its web on the cloud to save time and costs and
gain flexibility. The cloud solution eliminated the
upfront fixed investment in infrastructure and provided
the advantage of pay-per-use pricing, while giving PPG
access to resources to meet peak loads.
TCS provided PPG with a solution that helped the
company surmount its technology limitations and
exploit cloud computing to enhance its end-consumer
and dealer experience. By deploying its North American
Architectural Coatings website on the cloud, PPG would
be able to adapt its database of paint colours in
accordance with the seasons as well as provide
consumers with the ability to download large
executable files and integrate them with hosted
interactive solutions.
Looking for an IT partner with resources and expertise
in the Azure cloud environment, PPG approached TCS
to re-engineer the company’s North American
Architectural Coatings website and deploy the site to
Microsoft’s Azure cloud technology. The company also
turned to TCS for help with the related database
migration and to provide training for post-deployment
support.
The key milestones in the engagement were:
n
Assessing the website to function on Azure
technology
n
Providing a deployment strategy
n
Leveraging partnership and investment from the
Microsoft team
n
Re-engineering the site for deployment
n
Deploying the site on the Azure Cloud
n
Training the client team
We provided the solution in an onsite/offshore mode,
utilising our Global Network Delivery Model (GNDM™).
Resources at the company headquarters in Pittsburgh,
USA worked seamlessly with the project Offshore
Delivery Centre in Delhi, India.
The TCS account team leveraged the expertise of the
TCS’ Microsoft Centre of Excellence(CoE) and
Microsoft’s technology team to deliver the solution in a
short period. TCS applied a tested set of best practices
developed by our CoE over previous projects to help
the project team design and deliver a best-of-class
application in terms of user experience, performance,
memory management, security etc.
Benefits
The engagement with TCS provided PPG with the
following benefits:
n
Deployment of PPG’s North American Architectural
Coatings website on the Azure cloud technology,
providing paints industry leader with a scalable and
flexible solution
n
Enhanced end consumer and dealer experience
through an interactive web infrastructure
n
Flexibility to enhance the website and applications
as needed
n
Flexibility to increase and decrease the database
usage as per the fluctuations in the paint buying
seasons
n
An optimal cost solution due to the use of the
onsite/offshore model
n
By moving to Azure, PPG enabled itself to bring
more campaigns & colour experience to customers
PPG was pleased with the cloud deployment of its
website and has been able to exploit this deployment
to expand its services through innovative solutions
using Mobile technology, which included iPhone and
Android device applications created by the TCS team.
We were very interested in hosting our new application on
Microsoft’s Azure platform, but realized we needed a partner
to provide the expertise to make it happen. So we turned to
TCS to work with us and Microsoft to really develop this new
offering. TCS was able to do this and leverage the strength of
all three parties involved so we could bring this innovation to
market.
- Werner Baer
Vice President, Information Technology
PPG Industries
Client Experience
PPG Industries takes TCS’ help to
host on the cloud and widen its
customers’ choices
PPG Industries, a global leading paints and coatings company,
wished to deploy its North American Architectural Coatings
business unit website & related database on the cloud to gain
a flexible technology infrastructure. TCS used its deep
expertise in cloud computing and Microsoft technologies to
deploy PPG’s North American Architectural Coatings web
application in Azure. PPG now has a flexible web
infrastructure that provides innovative colour experiences to
its customers and provide host of other services to its ever
expanding consumer base.
Contact
For more information, contact us at [email protected]
Subscribe to TCS White Papers
TCS.com RSS: http://www.tcs.com/rss_feeds/Pages/feed.aspx?f=c
Feedburner: http://feeds2.feedburner.com/tcscasestudies
Mobile
About Tata Consultancy Services (TCS)
Tata Consultancy Services is an IT services, consulting and business solutions organization that
delivers real results to global business, ensuring a level of certainty no other firm can match. TCS
offers a consulting-led, integrated portfolio of IT and IT-enabled, infrastructure, engineering and
assurance services. This is delivered through its unique Global Network Delivery ModelTM,
recognized as the benchmark of excellence in software development. A part of the Tata Group,
India’s largest industrial conglomerate, TCS has a global footprint and is listed on the National
Stock Exchange and Bombay Stock Exchange in India.
Network
Cloud
Computing
For more information, visit us at www.tcs.com
IT Services
Business Solutions
Outsourcing
All content / information present here is the exclusive property of Tata Consultancy Services Limited (TCS). The content / information contained here is
correct at the time of publishing. No material from here may be copied, modified, reproduced, republished, uploaded, transmitted, posted or distributed in
any form without prior written permission from TCS. Unauthorized use of the content / information appearing here may violate copyright, trademark and
other applicable laws, and could result in criminal or civil penalties. Copyright © 2011 Tata Consultancy Services Limited
TCS Design Services I M I 06 I 11
Laptop
Server
Database
Customer
PPG Industries
Industry
Manufacturing
Offering
IT Services – Azure
Cloud Computing
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