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E A K P
GLOBAL PREVIEW
P
E R F O R M A N C E
EXPERIENCE
ABILITY
KNOWLEDGE
2015 GLOBAL PREVIEW
European Life Sciences IT Outsourcing (ITO) Service Providers’
Assessment
Analyst Panel
Jimit Arora
Sarah Burnett
Mayank Maria
Nitish Mittal
Abhishek Singh
EGR-2015-12-MM-1501
2015 Global Preview
Everest Group PEAK Matrix for European
Life Sciences ITO
Announcing the 2015 European Life Sciences ITO Market Leaders
Accenture, Cognizant, HCL, Infosys, and TCS are the current Leaders on
Everest Group’s PEAK Matrix for life sciences ITO based on their market
successes and delivery capabilities in life sciences ITO.
The 2015 PEAK Matrix for life sciences ITO is based on 1,000+ large multi-year
life sciences ITO contracts signed by 15 service providers.
Everest Group Performance | Experience | Ability | Knowledge (PEAK) Matrix for large European life sciences ITO
relationships1
75th percentile
Cognizant
TCS
HCL Technologies
IBM
Capgemini
Wipro
Leader
Major Contender
Aspirant
Star Performer2
Atos
CGI
25th percentile
Market success
(Transaction activity)
Accenture
Infosys
Major Contenders
Leaders
75th percentile
High
Low
Tech Mahindra
HP ES
Dell Services
NNIT
EPAM
Aspirants
Low
25th percentile
High
Delivery capability
(Scale, scope, domain investments, delivery footprint, innovation, and buyer satisfaction)
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Note:
PEAK Matrix specific to large (>US$25 million TCV), multi-year (>three years) application outsourcing relationships within the life
sciences sector; the evaluation this year (2015) is weighted more on Application Outsourcing (AO) as a majority of large deals have
application outsourcing in scope
Everest Group also identified two service providers as the “2015 European Life Sciences ITO Market Star Performers” – HCL
Technologies and TCS. This was based on the relative year-over-year movement of different service providers on the PEAK Matrix
Assessment for Accenture, Atos, Capgemini, IBM, and NNIT excludes service provider inputs and is based on Everest Group’s
proprietary Transaction Intelligence (TI) database, service provider public disclosures, and Everest Group’s interactions with life
sciences companies globally
Methodology
The PEAK Matrix is a framework to assess the relative market success and overall capability of service providers.
Service providers are positioned on the PEAK Matrix based on evaluation across two key dimensions

Market success measured by the active ACV of European life sciences ITO contracts

Delivery capability measured by scale of operations, scope, domain investments, delivery footprint, innovation,
and buyer satisfaction
Proprietary & Confidential. © 2015, Everest Global, Inc.
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2015 Global Preview
European Life Sciences ITO Service Provider
Assessment
European Life sciences ITO services assessment dashboard
Measure of capability:
Low
Medium
High
Delivery capability
Service provider
Scale
Scope
Domain
investments
Delivery
footprint
Buyer
Innovation satisfaction
Market
success
Accenture
Atos
Capgemini
CGI
Cognizant
Dell Services
EPAM
HCL Technologies
HP ES
IBM
Infosys
NNIT
TCS
Tech Mahindra
Wipro
“
For the past few years, European life sciences industry has taken
the lead in defining roadmaps for technology transformation.
Whether it relates to services integration, global sourcing
initiatives, or defining product focus, Europe has led the
initiatives that are defining the global LS industry. For service
providers, this is a high opportunity market and they have shown
their intent to succeed through continued investments in IP,
value-chain focused expertise and growing delivery & sales
presence in Europe.
– Abhishek Singh, Practice Director
Proprietary & Confidential. © 2015, Everest Global, Inc.
”
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Additional Information
More details on the full report
In the 64-page report, IT Outsourcing in European Life Sciences Industry – Service
Provider Landscape with PEAK Matrix™ Assessment 2015, 15 European life sciences ITO
service providers are categorized into Leaders, Major Contenders, and Aspirants. This report is
available for purchase:
https://research.everestgrp.com/Product/EGR-2015-12-R-1500.
Other life sciences IT
Outsourcing offerings
Our global services research offerings
Publications
 IT Outsourcing in Life Sciences
Industry – Service Provider
Landscape with PEAK
Matrix™ Assessment 2015
 IT Outsourcing in Life Sciences
Industry – Service Provider
Profile Compendium 2014
Custom services
 Service provider tracking,
capability assessments and
benchmarking
 Account intelligence and peer
benchmarking in the payer
industry
 Competitive intelligence
u Market Vista
Global services tracking across functions, sourcing models, locations,
and service providers – industry tracking reports also available
u BFSI1 Information Technology
u PricePointTM
u BFSI1 Business Process
u Finance & Accounting
u Healthcare & Life Sciences
u Procurement
u Application & Digital
u Human Resources
u Cloud & Infrastructure
u Recruitment Process
u Global Sourcing
u Contact Center
u Locations InsiderTM
u Transaction Intelligence
Custom research capabilities
 Benchmarking | Pricing, delivery
model, skill portfolio

Peer analysis | Scope, sourcing
models, locations

Locations | Cost, skills, sustainability,
portfolio – plus a tracking tool

Tracking services | Service
providers, locations, risk

Other | Market intelligence, service
provider capabilities, technologies,
contract assessment
Subscription information

The full report is included in the following subscription(s)
– Healthcare & Life Sciences Outsourcing

In addition to published research, a subscription may
include analyst inquiry, data cuts, and other services

If you want to learn whether your organization has a
subscription agreement or request information on
pricing and subscription options, please contact us
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Corporate Headquarters
Office: +1-214-451-3000
[email protected]
European Headquarters
Office: +44-207-129-1318
[email protected]
Banking, financial services, and insurance
For more information about Everest Group, please contact:
+1-214-451-3000 | [email protected]
www.everestgrp.com | research.everestgrp.com | www.sherpasinblueshirts.com
Proprietary & Confidential. © 2015, Everest Global, Inc.
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