Libraries & Educational Technologies Strategy Map revision date: September 20, 2012
Libraries & Educational Technologies Strategy Map revision date: September 20, 2012 L&ET Mission: Enriching our communities by building learning & information environments where people connect with ideas & each other to discover, create & share knowledge. Strategy Map Purpose: To advance teaching, learning, & scholarship by providing an integrated set of services to JMU faculty and students. Financial Perspective Customer Perspective To achieve our mission, how must we look to our customers? Customer Needs: Spaces promote teaching, learning and scholarship. Resourcespromote promote Resources teaching,learning learning teaching, andscholarship. scholarship. and If we succeed, how will we look to our donors or taxpayers? Services promote teaching, learning and scholarship. Fund allocations match strategic priorities. High value to cost is achieved. Enterprise and innovation are fully funded. Internal Processes To satisfy our customers and financial donors, at which business processes must we excel? Service decisions reflect user priorities. Advance as an intellectual center of the university. Internal processes effect changes that improve operations and services. Integrated services create efficiencies in the pursuit of teaching, learning and scholarship. To achieve our mission, how must our organization learn and improve? Colleagues feel valued and morale is high. Learning And Growth Professional development promotes excellence and innovation. Infrastructures support services, strategies, and efficiency. A culture of assessment and improvement guide planning.